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Guest Services Supervisor

2 months ago

Nashville, Tennessee, United States Hyatt Hotels Corporation Full time

Position Overview:
The Guest Services Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering exceptional, courteous, and efficient service to all guests before their arrival and throughout their stay.

Key Responsibilities:
1. Ensure maximum room revenue and occupancy rates are achieved.
2. Assist in managing the front desk operations to maintain high standards of guest satisfaction.
3. Train and mentor front desk staff to uphold service excellence.
4. Address guest inquiries and resolve issues promptly and effectively.

Qualifications:
Experience in hospitality management is preferred, with a strong focus on customer service and operational efficiency.