Patient Scheduling Coordinator

6 days ago


Joliet Illinois, United States Duly Health and Care Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Scheduling Coordinator to join our team at Duly Health and Care. As a key member of our healthcare team, you will be responsible for accurately and efficiently scheduling patient appointments, managing patient demographics and insurance information, and providing exceptional customer service.

Key Responsibilities
  • Scheduling Patient Appointments: Schedule patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.
  • Quality and Accuracy: Maintain a high level of quality and accuracy in scheduling, data entry, and patient communication.
  • Phone Etiquette and Call Wrap-up: Answer incoming calls pleasantly and professionally, using the assigned greeting and name, and wrap up each call appropriately.
  • Participation in Departmental Projects: Participate in departmental projects, huddles, and meetings, and maintain and obtain accurate and current resource material.
Requirements
  • Education: High School Diploma
  • Experience: Previous call center and/or medical scheduling experience preferred
  • Skills: Excellent communication and organization skills, knowledge of healthcare terminology, and basic computer program and keyboard typing knowledge


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