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Patient Services Coordinator
2 months ago
Overview
Team Rehabilitation is a network of therapist-owned outpatient physical therapy clinics operating across multiple states.
Our goal is to deliver exceptional outpatient physical therapy, occupational therapy, and speech therapy services. We strive for our patients to enjoy their therapy sessions while witnessing tangible improvements in their health. Our clinics consistently achieve high levels of patient satisfaction, ensuring our patients receive the best measurable outcomes. Our strategy, focused on quality and patient satisfaction, continues to expand. Since our inception in 2001, we have grown throughout various states and are committed to making therapy more accessible to our patients and their families.
At Team Rehabilitation, we believe that hiring the best talent will enable us to provide superior therapy and service to our patients. Therefore, we offer:
- Competitive Compensation
- Benefits for Both Full-Time and Part-Time Employees
- Complimentary Medical Plan
- Monthly Performance Bonuses
- 401(k) Matching
- Excellent Educational Opportunities
- Generous Paid Time Off
- Profit Sharing
- Mentorship Programs
The Common Standards that all Team Rehabilitation Employees adhere to include:
- Treat all individuals with respect, regardless of their background.
- Use language that is considerate and non-offensive to others.
- Avoid displaying any materials that may be deemed offensive by patients or staff.
- Ensure non-discriminatory practices in hiring, training, and promotion.
$19 - $21 / hour
Responsibilities
Team Rehabilitation is in search of a friendly and dynamic individual to serve as the primary point of contact within our clinic. The ideal candidate will be compassionate towards patient needs and dedicated to supporting their success in therapy.
Key Responsibilities:
- Welcome patients warmly and verify appointments while assisting with necessary paperwork.
- Ensure effective communication with patients, healthcare providers, and other staff members involved in patient care, including necessary follow-ups.
- Manage complex scheduling to ensure patients receive the appropriate number of visits, coordinating with therapists as needed.
- Assist patients with inquiries related to insurance, verifying and explaining benefits, and obtaining necessary authorizations.
- Maintain accurate records in the electronic medical and billing system, including updates and billing changes.
- Collect copayments professionally and process them in a timely manner, issuing receipts and handling billing tasks.
- Input data from in-house research accurately, which is essential for evaluating clinic performance.
- Support clinic operations by preparing management information and maintaining clinic supplies and equipment.
- Uphold patient privacy and adhere to confidentiality policies.
Additional Duties:
The Patient Administrative Coordinator must be adept at multitasking in a fast-paced environment while managing daily reports and tasks. This role reports to the clinic director and may involve additional responsibilities as assigned.
Qualifications
- High school diploma or equivalent required.
- Experience in a patient-centered healthcare role is advantageous but not mandatory.
- Background in customer service roles is beneficial.
- Strong written and verbal communication skills are essential.
- Proficiency in basic computer skills is required.
- Commitment to promoting diversity, equity, and inclusion within the workplace is essential.
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