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Patient Scheduling Coordinator

2 months ago

Downers Grove Illinois, United States Duly Health and Care Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Scheduling Coordinator to join our team at Duly Health and Care. As a Patient Scheduling Coordinator, you will play a critical role in ensuring the smooth operation of our scheduling process, providing exceptional customer service to patients, and maintaining accurate and up-to-date patient records.

Key Responsibilities
  • Scheduling Patient Appointments: Schedule patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.
  • Quality and Accuracy: Maintain a high level of quality and accuracy in scheduling, with a focus on proficiency with scheduling 3 unique modalities or specialties, transferring clinical calls to Triage when required, and canceling and rescheduling appointments at the patient's request.
  • Phone Etiquette and Call Wrap-up: Answer incoming calls pleasantly and appropriately using the assigned greeting and name, speak clearly and professionally, and wrap up each call appropriately.
  • Participation in Departmental Projects: Participate in departmental projects, huddles, and meetings, attending meetings as required, and maintaining and obtaining accurate and current resource material.
Requirements
  • Education: High School Diploma
  • Experience: Previous call center and/or medical scheduling experience preferred
  • Skills: Excellent communication and organization skills, knowledge of healthcare terminology a plus, basic computer program and keyboard typing knowledge, and ability to develop and follow appropriate processes and procedures for accomplishing tasks.