Client Support Specialist

2 weeks ago


Norwalk, Connecticut, United States MedVet Full time

About MedVet:
MedVet is a rapidly expanding provider of Emergency and Specialty veterinary services with locations across the country. Our mission is to deliver advanced medical care and innovative treatments to our patients.

Role Overview:
As a Client Services Representative, you will be the first point of contact for our clients, providing essential support and guidance during their visit. Your role is crucial in ensuring a positive experience for both clients and their pets.

Key Responsibilities:

  • Welcome and check-in clients upon arrival.
  • Handle incoming calls and direct them appropriately.
  • Accompany clients and their pets to examination rooms.
  • Manage and maintain medical records, reports, and correspondence.
  • Discuss and process payment options with clients.
  • Ensure the lobby area is tidy and welcoming.

Ideal Candidate Profile:
We are looking for individuals who possess the following qualities:

  • Ability to maintain composure in high-pressure situations.
  • Strong verbal and written communication skills.
  • Exceptional customer service abilities and phone etiquette.
  • Attention to detail and self-motivation.
  • Capacity to work effectively both independently and as part of a team.
  • Flexibility to adapt to varying work hours as needed.
  • Critical thinking skills with the ability to anticipate needs.
  • Proficiency in basic computer applications, including Microsoft Word and Excel.
  • Previous experience in a veterinary environment is preferred.

Benefits and Perks:
We offer a comprehensive benefits package that includes:

  • Health, vision, and dental insurance.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA).
  • 401(k) plan with employer matching.
  • Paid Time Off (PTO).
  • Shift differentials and on-call compensation.
  • Uniform allowance.
  • Discounts on pet care and insurance.
  • Optional short-term disability, life, and accident insurance, along with company-paid long-term disability.

MedVet is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are also a drug-free workplace, and employment is contingent upon passing a drug screening and background check.



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