Operations Support Specialist
1 week ago
About Us: Desktop Guerrillas is a Managed Service Provider (MSP) dedicated to delivering exceptional IT support to businesses, primarily in the legal and financial sectors. We take pride in our high-quality service and swift response times, and we are currently seeking an Operations Support Specialist to enhance our operational efficiency.
As part of our compact team, you will have the chance to influence our company's trajectory and propose as well as implement process enhancements for the benefit of all.
Key Responsibilities
Service Request Management
Handle incoming service requests via our Professional Services Automation (PSA) system. Allocate and dispatch technicians based on their availability, expertise, and the urgency of the request, determining if an on-site visit is necessary. Escalate complex or unresolved matters to the technical manager.
Offering Management
Engage with vendors to ensure accurate billing and assist in integrating new services into our systems. Review our clients' monthly software services to verify that counts are precise.
Client Relations
Maintain communication with clients and technicians throughout the service process, providing updates, feedback, and follow-ups. Assess technicians' time entries for accuracy and clarity, refining wording and correcting grammar as needed. Collaborate with the technical manager to streamline the invoicing process and address client billing inquiries.
Inventory Management
Oversee our office space and stock room, ensuring equipment is organized. Collaborate with our external bookkeeping team by uploading receipts, purchase orders, and client payments. If interested, assist with staging equipment for configuration.
Documentation Support
Work alongside technicians to ensure that documentation remains current and accurate.
Qualifications:
- Outstanding organizational abilities
- Excellent judgment and resourcefulness
- Capability to multitask, prioritize, and perform under pressure
- Strong problem-solving and troubleshooting skills
- Experience in dispatch and office management
- Proficient in Microsoft Office and service management software
- Familiarity with IT terminology, systems, and processes
- Attention to detail and precision
- Customer-focused and a team player
- Passion for exceeding expectations for both clients and colleagues
Preferred Qualifications:
- Associate's degree or higher
- Prior experience in an MSP environment
- Proficiency in using a ticketing system and dispatching software (experience with Connectwise Manage is a plus).
Compensation: Starting from $72K annually. Candidates with significant and relevant experience may be considered for a higher salary.
Benefits:
- Matching 401(k)
- Health insurance options (including dental and vision)
- Life insurance
- Paid time off
Work Schedule: Monday to Friday, 8:30 AM to 5:00 PM.
We look forward to hearing from you.
-
Administrative Support Specialist
2 weeks ago
Norwalk, Connecticut, United States Nuvance Health Full timePosition Overview Summary: The Administrative Support Specialist plays a crucial role in managing various office tasks and ensuring smooth operations within the department. This position requires a thorough understanding of organizational policies and procedures, and the ability to work independently while addressing the daily requirements of the department....
-
Surgical Support Specialist
2 weeks ago
Norwalk, Connecticut, United States K.A. Recruiting Full timeEssential Qualifications:1) Completion of High School education is mandatory.2) Must possess a certificate from a recognized Surgical Technologist training program.3) A minimum of 2 years' professional experience in the role of Surgical Technologist is essential.4) Certification in Surgical Technology is strongly preferred.5) BLS certification is required.As...
-
Support Specialist for Residential Care
1 week ago
Norwalk, Connecticut, United States STAR, Inc. Full timeJob OverviewPosition: Support Specialist for Residential CareCompensation: $18.50/hourWe are seeking compassionate and dedicated individuals to provide assistance to adults with developmental and intellectual disabilities. If you have a genuine desire to support others and contribute positively to their lives, we invite you to consider this opportunity.About...
-
Recovery Support Specialist
1 week ago
Norwalk, Connecticut, United States Telecare Corporation Full timeJoin Our Team as a Recovery Support SpecialistAt Telecare Corporation, we are proud to have a diverse array of over 300 Peer roles. We recognize the importance of lived experiences and are committed to fostering this within our organization. Our Peer Workforce has a dedicated career progression path.Your Role in Transforming LivesThe Recovery Support...
-
Administrative Support Specialist
2 weeks ago
Norwalk, Connecticut, United States Nuvance Health Full timePosition Title: Administrative Support Specialist - Gastroenterology DivisionCompensation: Up to $23.00 per hour, commensurate with experience.Overview:This role is pivotal in providing comprehensive administrative, secretarial, and clerical support within the department. The ideal candidate will adhere to the organization's established policies, procedures,...
-
Client Support Specialist
1 week ago
Norwalk, Connecticut, United States Gore Full timeClient Support Specialist (f/m/d) - GermanAbout the Company: Gore is a materials science organization committed to enhancing lives through innovation and providing rewarding career paths for its Associates.Position: Client Support SpecialistLocation: Barcelona, EuropeManage order processing utilizing ERP systemsOversee delivery coordination with European...
-
Individual Support Specialist
2 weeks ago
Norwalk, Connecticut, United States STAR, Inc. Full timePosition OverviewIndividual Support SpecialistCompensation: $18.50/hour. Full TimeWe are seeking compassionate and committed individuals to assist male adults with developmental and intellectual disabilities in a structured program environment, maintaining a 1:1 or 2:1 staff-to-participant ratio. If you have a genuine desire to support others and contribute...
-
Nighttime Support Specialist
2 weeks ago
Norwalk, Connecticut, United States STAR Inc. Full timeNighttime Support Specialist $18.50/hour. We are seeking compassionate and dedicated individuals to assist adult individuals with developmental and intellectual disabilities during overnight hours. If you have a passion for making a meaningful difference in the lives of others, we invite you to consider this opportunity. About STAR, Inc.: STAR, Inc. is a...
-
HR Support Specialist
2 weeks ago
Norwalk, Connecticut, United States GBS - Global Full timeIntroductionWelcome to GBS - Global, where we empower organizations to cultivate exceptional workplace environments across various sectors. As part of our dedicated team, you will play a pivotal role in driving positive transformations, assisting clients in creating spaces where their employees can excel. Seize the chance to make a meaningful impact, unlock...
-
MRI Patient Support Specialist
1 week ago
Norwalk, Connecticut, United States Nuvance Health Full timePosition OverviewPart-Time MRI Patient Support SpecialistSchedule: 1:30pm - 8:00pm, 3 days per weekRole Summary:The MRI Patient Support Specialist plays a crucial role in assisting the MRI Technologist with the care, safety, and preparation of patients undergoing MRI examinations. This includes thorough screening of all non-MR personnel to ensure safety...
-
Senior Care Support Specialists
1 week ago
Norwalk, Connecticut, United States Family and Children s Agency Inc Full timeJob OverviewFamily & Children's Agency is seeking dedicated Senior Care Support Specialists.We are looking for individuals who are passionate about providing care and support to our senior clients.As a Senior Care Support Specialist, you will play a vital role in helping our clients maintain their independence and quality of life in the comfort of their own...
-
Service Support Specialist
2 weeks ago
Norwalk, Connecticut, United States Mettler-Toledo Full timePosition OverviewThe Service Support Specialist at Mettler Toledo plays a crucial role in delivering exceptional assistance to our clients through the installation, evaluation, upkeep, and training of our advanced X-Ray systems. This position encompasses comprehensive management of all field service operations, which includes effective communication with...
-
Recovery Support Specialist
2 weeks ago
Norwalk, Connecticut, United States Telecare Full timeBecome a Vital Member of Our Supportive CommunityAt Telecare, we are dedicated to providing outstanding and impactful behavioral health services that empower individuals on their path to recovery. Our commitment to fostering cultural diversity, equity, and inclusion drives us to hire individuals with personal experiences in mental health, BIPOC, LGBTQIA+,...
-
Culinary Support Specialist
1 week ago
Norwalk, Connecticut, United States Bridges by EPOCH at Norwalk Full timeJob OverviewJoin us at Bridges by EPOCH at Norwalk, a distinguished Memory Care Assisted Living Community, as we seek a dedicated Culinary Support Specialist to enhance our dining services for our cherished residents.*PART-TIME | FULL-TIMEWhy Work with Us?At EPOCH Senior Living, we provide a fulfilling and meaningful work environment. If you are looking for...
-
Family Support Specialist
2 weeks ago
Norwalk, Connecticut, United States CONNECTICUT INSTITUTE FOR COMMUNITIES INC Full timeJob OverviewThe Connecticut Institute for Communities Inc. is seeking a dedicated Family Support Specialist to enhance our Early Learning Programs / Head Start initiative. In this role, you will play a crucial part in empowering families enrolled in our program by offering essential support, resources, and advocacy.Key Responsibilities:Relationship Building:...
-
Instructional Support Specialist
1 week ago
Norwalk, Connecticut, United States ESS Education Full timeJob SummaryWe are seeking a highly skilled and dedicated Instructional Support Specialist to join our team at ESS Education. As a Substitute Teacher, you will play a vital role in ensuring the continuity of education for students in the absence of a regular teacher.Key ResponsibilitiesDeliver High-Quality Instruction: Provide meaningful instruction to...
-
UX Research Operations Specialist
5 days ago
Norwalk, Connecticut, United States FactSet Research Systems Inc. Full timeAbout the RoleThe UX Research Operations Specialist plays a crucial role in the success of FactSet's User Experience (UX) Research Team. As a seasoned professional with 3-4+ years of experience in research operations, you will be responsible for supporting the entire UX Research Team in their work on various studies related to FactSet's stock and portfolio...
-
Norwalk, Connecticut, United States Norwalk Hospital Association Full timePosition Overview:Join the Norwalk Hospital Association as a Rehabilitation Services Customer Support Specialist.Role Summary:This position is responsible for managing scheduling, verifying insurance, processing billing, and maintaining essential files and databases for various rehabilitation programs. The specialist serves as a key liaison among patients,...
-
Support Services Specialist 1
1 week ago
Norwalk, Connecticut, United States State of Connecticut Full timePosition Overview Are you dedicated to enhancing the lives of individuals with disabilities? The State of Connecticut is seeking candidates for the Support Services Specialist 1 role. The Department of Developmental Services is currently looking to fill a full-time position within the West Region, specifically at the Lower Fairfield Center. Compensation...
-
Healthcare Support Specialist
2 weeks ago
Norwalk, Connecticut, United States Nuvance Health Full timeJob OverviewSummary:The Healthcare Support Specialist plays a vital role in assisting with patient care tasks and various unit responsibilities under the guidance of licensed healthcare professionals and as directed by management.Key Responsibilities:1. Deliver physical care to assigned patients and execute technical skills such as point of care (POC)...