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Service Support Specialist

2 months ago

Norwalk, Connecticut, United States Mettler-Toledo Full time

Position Overview

The Service Support Specialist at Mettler Toledo plays a crucial role in delivering exceptional assistance to our clients through the installation, evaluation, upkeep, and training of our advanced X-Ray systems. This position encompasses comprehensive management of all field service operations, which includes effective communication with clients, efficient travel planning, thorough documentation, and adherence to company protocols and best practices.

Key Responsibilities

  • Ensure compliance with all safety regulations for both Mettler Toledo and client locations.
  • Participate in regular team meetings led by a Service Manager.
  • Execute scheduled service visits as directed, balancing cost, time, and client expectations.
  • Foster and maintain strong relationships with clients, establishing trust and reliability.
  • Diagnose service issues to achieve first-time resolutions.
  • Timely completion and submission of service reports, timesheets, and expense documentation.
  • Evaluate equipment performance, suggest enhancements, and communicate ongoing issues.
  • Engage in continuous technical training to stay updated.
  • Be available for weekend and after-hours work as necessary.
  • Maintain tools, equipment, and inventory provided by the company.
  • Participate in a remote technical support rotation.
  • Adhere to the company’s core values and Code of Conduct.
  • Perform additional tasks as assigned.

Qualifications

Education:

  • High School Diploma or GED is required.
  • Preferred: Associate degree in Electronics or Engineering Technology, or equivalent experience.
Experience & Skills:
  • Demonstrated professionalism and dedication to achieving departmental and organizational objectives.
  • Strong attention to detail and thoroughness in task execution.
  • Ability to thrive in a fast-paced, high-volume environment with adaptability to change.
  • Self-motivated individual capable of initiating corrective actions independently.
  • Exceptional time management skills with a focus on deadlines.
  • Strong problem-solving capabilities.
  • Conflict resolution skills and the ability to collaborate across departments.
  • Professional and cooperative interaction with colleagues and clients.
  • Ability to maintain a structured approach while being flexible as needed.
  • Excellent customer service orientation.
  • Outstanding verbal and written communication abilities.
  • Proficient in using hand tools and digital testing equipment.
  • Knowledgeable in mechanics, electronics, and distribution systems.
  • Familiarity with conveyor systems and electrical distribution systems (AC and DC).
  • Proficient in Windows Operating Systems and various software applications.
  • Ability to interpret blueprints and electrical schematics.
  • Fluency in English is required; Spanish is a plus.
Physical Requirements:

The physical demands of this role include:
  • Working around moving mechanical components in varying temperature and humidity conditions.
  • Occasional exposure to damp environments.
  • Ability to lift and move equipment weighing up to 50 pounds.
  • Regular climbing of stairs and ladders.
  • Frequent standing, walking, and bending.
  • Capability to work in confined or dark spaces.
  • Ability to travel extensively, including long-distance driving.
  • Flexibility to work early mornings or late nights as required.
  • Willingness to work overtime based on business needs.
Travel Requirements:
  • Frequent travel within the U.S. and occasional international travel is necessary.
  • A valid driver's license and a clean driving record are required.

What We Offer

We provide a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan with company matching, tuition reimbursement, and various employee wellness programs. Additional benefits include paid time off, flexible spending accounts, and life insurance options. Join Mettler Toledo and be part of a global leader in precision measurement, making a significant impact across various industries.

About Mettler Toledo

At Mettler Toledo, we are dedicated to advancing the world through precision measurement. Our innovative instruments are essential in laboratories, production facilities, and retail environments, contributing to the safety and quality of food, pharmaceuticals, and consumer products.

Equal Opportunity Employment

Mettler Toledo is an equal opportunity employer, valuing diversity and inclusion in our workforce. We encourage applications from all qualified individuals without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification.