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Client Support Specialist
2 months ago
Join Our Team as a Customer Care Associate
We are excited to welcome you to our Customer Care team, where your contributions will be vital in providing outstanding support to our clients through various communication methods including phone, email, and chat.
This position offers a Flexible Work Schedule that enables you to Work Remotely.
Key Responsibilities:
- Communicate effectively with both internal and external clients to understand their needs and resolve intricate issues through telephonic and electronic communication.
- Manage a variety of transactions, including customer inquiries and account management tasks.
- Build and maintain positive relationships with a diverse clientele while upholding a high level of professionalism.
- Leverage various software applications to assist clients efficiently.
- Advise and provide tailored product/service recommendations based on client requirements.
- Engage with clients through phone conversations, chat interactions, and email correspondence.
- Respond to client inquiries in a timely manner.
- Exhibit proficiency in online and mobile banking platforms.
- Achieve performance benchmarks established for the customer service center.
- Propose improvements for operational processes.
- Protect client information and comply with relevant regulations.
Required Qualifications:
- A High School Diploma is required.
- Familiarity with Windows Operating Systems and Microsoft Office Suite.
- Excellent communication, multitasking, and problem-solving abilities.
What We Offer:
- Competitive annual salary.
- Options for health, dental, and vision insurance.
- Comprehensive training provided.
- Flexible working hours.
- Convenient weekly Direct Deposit.
- 401(k) plan with matching contributions.
- Employee referral incentives.
- Access to Pre-Paid Legal and Employee Assistance Programs.
If you believe this role aligns with your skills and aspirations, we encourage you to consider joining our team.
