Client Success Specialist

2 weeks ago

Norwalk, Connecticut, United States GBS - Global Full time
Introduction


Welcome to Gallagher Benefit Services, where you have the opportunity to influence the future of workplaces across various sectors.

As a vital member of our organization, you will drive positive transformations, assisting clients in creating environments where their employees can excel.

Seize the chance to make a difference, unlock potential, and establish a legacy of significant change.


We recognize that every applicant brings unique qualities, including you. Therefore, even if you feel you are not an exact fit, we encourage you to consider this opportunity.

Overview

We are OperationsInc., a Gallagher Company, and one of the largest Human Resources Consulting firms in the United States, based in Norwalk, CT.

We offer a comprehensive range of HR consulting solutions to our clients nationwide and are acknowledged as experts in all facets of Human Resource Management.

OperationsInc has consistently been recognized as a Top Workplace since 2013.

Due to our continuous growth, we are looking to add a Client Success Specialist to our team.

The individual we seek will support the company's customer-centric mission and strategy by playing a crucial role within the Customer Success Team at OperationsInc.

Key responsibilities will include qualifying marketing leads, onboarding new clients, nurturing existing partnerships, upselling services, and minimizing churn rates.

The Client Success Specialist will collaborate internally with other essential departments, including sales, marketing, and consulting divisions, to ensure a seamless customer experience.

Through your relationship-building skills and influence, you will provide an exceptional customer journey, conducting research and market analysis.


Beginning with lead qualification, you will cultivate strong relationships and identify opportunities to meet your customers' needs using our services.

How You'll Make an Impact

As a Client Success Specialist, you will:

Effectively manage the administrative aspects of the customer lifecycle, including lead qualification, sales, onboarding, upselling, document management, and activity reporting.

Act as the primary point of contact for customers utilizing OperationsInc Services.

Implement engagement strategies aimed at building and nurturing mutually beneficial partnerships with all assigned accounts.

Regularly manage all assigned accounts to facilitate successful utilization of OperationsInc Services; employ key performance indicators to develop appropriate intervention and process strategies.


You Will Appreciate This Role If:
You possess an insatiable curiosity that drives your desire to learn and share knowledge.
You are a problem solver and a collaborative team player, thriving in team environments and enhancing efficiency.
You are an adept negotiator, capable of creating win-win scenarios that foster customer growth.
You aspire to make a meaningful impact, finding fulfillment in helping others and making a difference in their lives.
You are a people-oriented individual, skilled in effective communication to build trust and positive relationships with diverse individuals, teams, and partners.
You are adaptable and comfortable in a dynamic environment, embracing ambiguity and speed while maintaining a proactive approach.

About You

Required:
Bachelor’s degree;

Preferred:
You have a strong, metrics-driven background in customer success or account management.
You are experienced with Salesforce CRM and customer-focused selling methodologies.

You have a proven ability to establish strong relationships, understanding your customers' needs and providing solutions, even when they are not clearly defined.

You are skilled in utilizing data to inform decision-making as part of a broader strategic framework.

You possess a general understanding of HR Services, Recruiting Services, Training & Development, and Payroll & HRIS Technologies.

You thrive in a remote work environment but appreciate occasional office interactions.

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