Client Relations Specialist

2 weeks ago


Norwalk, Connecticut, United States MedVet Full time
About MedVet:

MedVet is a rapidly expanding provider of Emergency and Specialty veterinary services with locations across the nation. We are dedicated to delivering advanced medical care and innovative treatments for our patients.

Our core values of Teamwork, Leadership, and Compassion are integral to our operations, and we seek individuals who embody these principles to enhance the MedVet experience for our clients, patients, and colleagues.


Position Overview:

The Client Services Representative is the first point of contact for our clients, providing essential support and information. This role involves close collaboration with veterinary assistants and technicians to ensure a seamless experience for all visitors.


Key Responsibilities:
  • Welcome and check-in clients upon arrival
  • Handle incoming calls and direct them appropriately
  • Guide clients and their pets to examination rooms
  • Maintain and organize medical records, charts, and correspondence
  • Discuss payment options and process transactions

Qualifications:
  • Ability to maintain composure in high-pressure situations
  • Strong verbal and written communication skills
  • Exceptional customer service abilities and telephone etiquette
  • Detail-oriented, self-motivated, and capable of working both independently and as part of a team
  • Ability to thrive in a fast-paced environment with a sense of urgency
  • Flexibility in work hours and willingness to work additional hours as needed
  • Critical thinking skills with the ability to anticipate departmental needs
  • Proficiency in general computer applications, including Microsoft Word and Excel

Preferred Experience:

Previous experience in a veterinary setting is preferred.


Benefits:
  • Comprehensive health insurance
  • Vision and dental coverage
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • 401(k) plan with employer matching
  • Paid Time Off (PTO)
  • Shift differentials and on-call compensation
  • Uniform allowance
  • Employee discounts on pet services and insurance
  • Opportunities for continuing education and professional development

MedVet is an equal opportunity employer and maintains a drug-free workplace. Employment is contingent upon successful completion of a drug screening and background check.



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