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Junior Business Client Support Specialist

2 months ago

Norwalk, Connecticut, United States Coastal Connections Inc Full time

At Coastal Connections Inc, we pride ourselves on being a leading marketing and sales organization, driven by our commitment to innovation, creativity, and excellence in delivering top-tier advertising solutions. Our Customer Relations team plays a crucial role in ensuring that our clients receive exceptional service, fostering lasting impressions of quality and distinction.

Key Responsibilities of the Customer Relations Associate:

  • Act as a vital link in the communication and execution of the enrollment process, collaborating with various departments including Sales and Advertising.
  • Employ our personalized customer service strategy to engage with clients directly, ensuring they have access to knowledgeable and friendly support for any inquiries.
  • Support the sales team by delivering outstanding customer service to both existing and prospective clients, contributing to the achievement of weekly and monthly sales objectives.
  • Ensure the accuracy of all data during the customer renewal or acquisition enrollment processes.
  • Participate in meetings, both in-person and virtually, to enhance client understanding and drive sales initiatives.