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Front Office Operations Supervisor

2 months ago


Avila Beach, California, United States Hilton Grand Vacations Full time
HGV Now Offers Day One Team Member Benefits

Now Offering Daily Pay *

What will you be responsible for?

As a Front Office Operations Supervisor, you will play a crucial role in ensuring the smooth functioning of daily operations while contributing to the overall success of the company through the following key responsibilities:
  • Oversee the daily activities of the Front Office.
  • Assist guests during check-in and check-out processes, providing support to the Front Desk staff with inquiries or guest situations.
  • Welcome and greet guests upon their arrival.
  • Register guests in the system, confirming reservations, addresses, and payment details.
  • Promote Hilton Grand Vacations services and acknowledge benefits for all members present.
  • Train and guide new team members within the department.
  • Ensure adherence to Front Office quality standards and consistent application of policies and procedures.
  • Provide continuous training and support to the team.
  • Manage a house bank, ensuring accurate deposits and daily receipts reporting.
  • Supervise the proper sequence of events for guest registration and check-out.
  • Delegate specific tasks to team members related to credit, missing information, registration forms, charge postings, and maintaining cleanliness and organization at the front desk.
  • Post miscellaneous charges as required.
  • Maintain a daily log of guest interactions with corrective action steps.
  • Address any unresolved issues promptly and communicate necessary information to other Managers/Supervisors for resolution.
  • Follow up on credit opportunities during each shift.
  • Perform additional duties as assigned by management.
  • Regular attendance in accordance with established standards is essential for the successful performance of this role.
We offer a comprehensive benefits package for our full-time Team Members, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and exceptional travel benefits.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

What qualifications are we seeking?

Hilton Grand Vacations is a leader in the vacation ownership sector, committed to innovation, quality, and ongoing growth. Our Team Members are at the heart of our success. To excel in this role, you should possess the following minimum qualifications and experience:
  • High school diploma or GED.
  • Relevant prior experience.
  • Ability to read, analyze, and interpret complex documents.
  • Competence in creating and understanding business communications and reports.
  • Basic mathematical skills.
  • Strong problem-solving abilities, using sound judgment to navigate various guest and business scenarios.
  • Excellent interpersonal and customer service skills.
  • Capability to resolve conflicts, think critically, and mentor others.
It would be advantageous for candidates to demonstrate the following skills and qualifications:
  • Associate's Degree or higher.
  • Voice Certification.
  • Over 3 years of relevant experience.
  • Previous management or supervisory experience.
The hourly wage for this position ranges from $23.42 to $35.10, depending on experience.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and access other benefits and privileges of employment. Please contact us to request accommodations.