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Customer Relations Specialist

2 months ago

Arnold, United States Compass Health Network Full time

Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are responsible for greeting patients and co-workers with Compass "Champion" customer service as they arrive. This position is fast paced, requiring continuous interactions with all clinical departments to ensure patient's well-being and timely appointments.

This is a full-time, benefit eligible position. The schedule for this position is Monday - Thursday 9:30am-6:00pm, and Friday 8:30am-5:00pm.

The Customer Relations Specialist responsibilities include:

ReceptionData Entry, Intake Paperwork, Insurance Verification, Collect Co-Pays, if applicableAnswer all phone calls and emails politely and direct to appropriate office staffDistribute daily mailKeep office supplies and PPE in stockWork with IT department and GFI digital to ensure Office equipment and printers are working properlyFollow daily room schedules for clients and co-workersEnsure office space is picked up

Other Responsibilities

Adhere to all HIPAA guidelines/regulationsConduct self in accordance with employee manualKeep abreast of any updates/changes and relay those to the Office Supervisor