Customer Experience Leader

6 days ago


Kansas City, Missouri, United States Rack Room Shoes Full time

Rack Room Shoes is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our store leadership, you will be responsible for managing all day-to-day store operations, ensuring a seamless customer shopping experience, and providing exceptional service to our customers.

Key Responsibilities:
  • Store Operations Management: Assist the Store Manager in overseeing all aspects of store operations, including inventory management, visual merchandising, and loss prevention.
  • Customer Experience: Create and maintain an excellent customer shopping experience by providing personalized service, addressing customer concerns, and ensuring a positive shopping environment.
  • Leadership and Development: Provide guidance and training to store staff members, promoting a culture of excellence and customer satisfaction.
  • Issue Resolution: Manage customer issues with a sense of urgency and professionalism, ensuring customer satisfaction and loyalty.
  • Service Standards: Maintain and reinforce current service level standards, ensuring consistency across all store operations.

Rack Room Shoes is a dynamic and fast-paced retail environment that requires strong leadership and customer service skills. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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