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Customer Experience Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting our financial services to the community.
Key Responsibilities- Develop and maintain strong relationships with customers and community members to understand their financial needs and goals.
- Provide personalized financial solutions and recommendations to customers, ensuring they have the best possible experience with our products and services.
- Collaborate with internal teams to develop and implement community outreach and engagement initiatives that promote financial literacy and education.
- Stay up-to-date on industry trends and competitor activity to ensure we are providing the best possible services to our customers.
- Participate in sales and marketing initiatives to drive business growth and revenue.
- High school diploma or equivalent required; associate's degree or higher preferred.
- At least 1 year of retail, sales, or customer service experience required.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Proficient in G-Suite and other Microsoft Office applications.
As a Customer Experience Ambassador with Capital One, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and make a real difference in the lives of our customers. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
