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Team Member

2 months ago

Kansas City, Missouri, United States Caribou Coffee Operating Company, Inc. Full time

Job Summary:

The Team Member - Customer Experience Specialist is the core of the Caribou Coffee experience. This role is responsible for delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the company's purpose and values to life in every interaction.

Key Responsibilities:

  • Provides exceptional customer service by developing personal relationships with guests, practicing active listening, and anticipating guest needs.
  • Hand-crafts beverages to order, adhering to company standards and procedures.
  • Prepares and serves food offerings, maintaining a clean and organized store environment.
  • Floats between barista and guest service roles, willing to fulfill all team member responsibilities.
  • Takes guest orders, manages cash drawer, and follows cash handling policies and procedures.
  • Maintains a well-run store by adhering to cleanliness, sanitization, and organization standards.
  • Thinks critically and acts upon what the team and guests will need in the future.
  • Differentiates between problems that can be solved directly and when to ask for leader support.

Core Values:

  • Brings the company's core values to life in all interactions: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
  • Brings joy to interactions, making fun happen and being helpful to others.
  • Has a learner's mentality, desiring to get better and do things correctly and effectively.
  • Shows up in every situation looking to do the right thing, serve with love, and make a positive impact.
  • Takes ownership for making a positive impact on others.
  • Shows up ready and willing to be a reliable team player and support one another.
  • Is resilient under pressure and willing to ask for help.

Requirements:

  • Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
  • Must be at least 16 years of age.
  • Restaurant, retail, or guest service experience is preferred.

Physical Requirements:

The physical demands for this position include seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.