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Customer Experience Specialist

2 months ago

Kansas City, Missouri, United States KVC Health Systems Full time

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at KVC Health Systems. As a key member of our organization, you will be responsible for gathering and analyzing client care data to inform best practices across our locations.

Key Responsibilities

  • Gather client care and outcomes data through various means, including Care Calls and Electronic Health Records.
  • Analyze data to identify trends and areas for improvement.
  • Develop and implement data-driven solutions to enhance client care and outcomes.
  • Collaborate with cross-functional teams to develop and implement data collection methods and monitoring systems.
  • Present findings and recommendations to stakeholders in a clear and concise manner.

Requirements

  • Bachelor's degree in a related field, such as data science, computer science, or social services.
  • Experience in data analysis and interpretation.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office products.
  • Valid driver's license and auto insurance.

Benefits

  • Comprehensive benefit package, including medical insurance, dental plan, vision insurance, and 403(b) retirement plan.
  • Generous paid time off and holidays.
  • Legal services plan and pet insurance.

About KVC Health Systems

KVC Health Systems is a nonprofit network of children's psychiatric hospitals and residential treatment facilities in Kansas. We provide expert and compassionate psychiatric treatment to thousands of youth each year, helping them build resilience and thrive.