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Customer Service Team Leader

2 months ago

Kansas City, Missouri, United States Melbourne Sports Centres Full time

Customer Service Team Leader

We are thrilled to announce an opportunity for a dynamic individual to join our team at Melbourne Sports Centres. This role is pivotal in ensuring our customer service operations run smoothly and efficiently.

About the Role

The Customer Experience Team serves as the primary point of contact for our patrons. As a Team Leader, you will guide and inspire our customer service professionals to provide outstanding experiences. Your leadership will set the benchmark for service excellence, and your positive attitude will resonate throughout our facilities. You will be expected to think critically and approach challenges with a proactive mindset.

Key Responsibilities:

  • Delivering top-notch service to all guests and members.
  • Ensuring the Customer Experience team is well-informed about daily operations that affect patrons.
  • Promoting our offerings to customers and members.
  • Addressing customer inquiries and resolving issues effectively.
  • Managing customer complaints and escalating when necessary.
  • Coordinating shift coverage as needed.
  • Completing administrative tasks and project work.
  • Assisting in the onboarding process for new team members.
  • Maintaining equipment for various activities.
  • Engaging with customers to enhance their experience.
  • Overseeing team performance during shifts and providing constructive feedback.

About You

We seek individuals who are passionate about delivering exceptional customer service and creating memorable experiences. Ideal candidates will possess:

  • Strong verbal and written communication skills.
  • A resilient and responsible work ethic.
  • Experience in team leadership and a collaborative spirit.
  • The ability to thrive in fast-paced environments.
  • A genuine interest in the sports industry.
  • Flexibility to work varied hours, including weekends and evenings.
  • A valid working with children check.

Why Join Us?

At Melbourne Sports Centres, you will be part of a supportive and enthusiastic team. We offer competitive staff benefits, convenient access to public transport, and complimentary parking.

If you believe you fit this profile, we encourage you to consider this opportunity.

Before applying, please ensure you meet the necessary qualifications, as only candidates who fulfill the requirements will be considered for this position.

Other Details:

Pay Type: Hourly