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Customer Experience Representative
2 months ago
We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at the Hampton Inn Kansas City. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.
Key Responsibilities:- Guest Service: Greet and assist guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
- Reservation Processing: Accurately process guest reservations, including room assignments, check-in, and check-out procedures.
- Cash Handling: Handle guest payments, process transactions, and maintain accurate records.
- Communication: Respond to guest inquiries, resolve issues, and maintain open communication with the front desk team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic math skills and accuracy with cash handling.
- Availability to work a variety of shifts, including weekends and holidays.
KMG Hotels is a leading hospitality company that owns and operates a portfolio of hotels across the country. We are committed to providing exceptional service to our guests and creating a positive work environment for our associates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
