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Customer Experience Specialist

2 months ago

Kansas City, Missouri, United States Balls Foods Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Position at Balls Foods. As a key member of our Service Desk, you will play a vital role in ensuring customer satisfaction and providing exceptional support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via various channels, including phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to identify and implement process improvements that enhance the customer experience.
  • Stay up-to-date with product knowledge and company policies to provide accurate and informed responses to customer inquiries.
  • Participate in ongoing training and development to improve skills and knowledge in customer service and support.

What We Offer:

  • A positive and dynamic work environment that values teamwork and collaboration.
  • Flexible scheduling to accommodate various work styles and needs.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.
  • Opportunities for professional growth and development through training and education assistance.
  • A fun and supportive team culture that promotes work-life balance and employee well-being.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Basic computer skills and proficiency in Microsoft Office applications.

Language: English (en-US)