Administrative Coordinator

4 weeks ago

Tallahassee Florida, United States Acentra Health Full time
About the Role

Acentra Health is seeking a highly skilled and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a critical role in the management of our claims tracking system, ensuring the accuracy and efficiency of our data.

Key Responsibilities
  • Conduct thorough investigations to address and rectify any issues arising during the claims entry process, ensuring accuracy and efficiency in documentation and reporting.
  • Proactively identify challenging scenarios and escalate them to the relevant stakeholders, ensuring timely resolution and minimal disruption.
  • Act as the primary liaison between peer reviewers, the Medical Director, and additional team members, facilitating clear and constructive communication to support operational goals.
  • Engage in a variety of projects, demonstrating flexibility and a keen ability to adapt priorities as needed throughout the day to meet evolving business needs.
  • Diligently monitor and guide multiple project issues towards resolution, showcasing exceptional problem-solving skills and attention to detail.
  • Accurately record meeting agendas and minutes, capturing essential details and action items to ensure team alignment and progress.
  • Exhibit commitment to detail in all tasks, ensuring precision and accuracy in every aspect of your work.
  • Prepare and review monthly/biweekly invoices for approval, maintaining meticulous financial records and adherence to billing cycles.
  • Utilize your excel skills to create and manage spreadsheets that enhance workflow management and operational efficiency.
  • Provide essential technical support for webinars, assisting with setup and troubleshooting to ensure smooth execution of virtual events.
  • Display an exceptional ability to prioritize tasks effectively amidst fluctuating workloads, ensuring critical deadlines are met and quality standards are upheld.
Requirements
  • High School diploma or GED required; Associate degree is preferred.
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint), Adobe or other PDF software, SharePoint, Teams, Outlook.
  • Demonstrates an exceptional attention to detail in all tasks.
  • Strong team player with a positive outlook towards team and client interactions.
  • Ability to draft professional, polished emails and communicate effectively in written and verbal forms.
  • Familiar with confidentiality policies and procedures, with the ability to navigate and utilize electronic systems proficiently.
  • Proficient in multitasking across projects, prioritizing tasks efficiently, and working collaboratively within a team setting.
  • Maintains composure and professionalism when handling challenging situations.
  • Experienced in managing claims through the review process and monitoring the status of each claim daily.
  • Ability to collaborate effectively with other Administrative Assistants to balance workload and assist in coordinating monthly meeting presenters.
  • Requires high-speed, reliable internet service for handling high-volume document management and participating in Teams meetings.
  • Excellent verbal and listening skills for courteous and professional customer interactions.
  • Independent worker capable of operating with minimal oversight, maintaining availability during standard business hours.
  • Keen ability to identify concerns and communicate effectively with the team and supervisors.
  • Medical terminology knowledge is beneficial but not mandatory.
  • Proofreading skills to ensure accuracy and clarity in all communications.

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