International Sales Support Specialist

2 weeks ago


Miramar, Florida, United States Edward Don Full time


International Sales Support Specialist

Job Code: 3796BR

Department: Sales

Employment Type: Regular

SUMMARY: Assist the sales operations of the Cruise/International division to ensure complete customer satisfaction. This role may also involve performing essential sales associate tasks when team members are unavailable or out of the office.


DUTIES:

  • Process incoming orders and pricing inquiries utilizing the Don Quote program.
  • Prepare and manage FD/BC orders as necessary.
  • Proactively expedite FD shipments to reduce last-minute delivery issues.
  • Provide customers with updated lists of available goods from freight forwarders upon request.
  • Coordinate orders with freight forwarders for international shipments and ensure proper delivery completion.
  • Prepare and deliver accurate documentation to customers and their freight forwarders to facilitate export shipments.
  • Handle and respond to all incoming communications, including phone messages, emails, and faxes with minimal management oversight.
  • Organize and file all required documents appropriately.
  • Mail customer invoices to ensure timely payments and smooth customs processing in destination countries.
  • Collaborate with vendors and manufacturers' representatives to obtain competitive pricing for quotations and contract agreements.
  • Maintain and process all contractual agreements.
  • Perform additional duties as assigned.

External Qualifications

Required: High School Diploma or equivalent with a minimum of 2 years of experience in administrative support. Exceptional communication, organizational, and administrative skills; keen attention to detail; ability to manage multiple tasks, prioritize effectively, and work independently. Proficient in MS Office (Word and Excel) with excellent data entry capabilities. Bilingual in English and Spanish is essential.

Preferred: Experience in hospitality or hospitality sales, as well as familiarity with freight forwarding processes.

Company Overview: Established in 1921 and family-owned, Edward Don & Company is the premier distributor of foodservice equipment and supplies worldwide. Our expert sales representatives, extensive product range, nationwide distribution centers, and innovative technology integration position us as the preferred supplier for various foodservice establishments, including independent restaurants, national chains, healthcare facilities, hospitality venues, country clubs, educational institutions, government agencies, and foodservice management companies.

Edward Don & Company provides a comprehensive benefits package that includes medical, dental, and vision coverage; 401(k) plans; paid vacation, personal/sick days, and holidays; job training and development; life insurance; employee assistance programs; flexible spending accounts; merchandise discounts; and much more. EOE disability/veteran.



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