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Telecommunications Support Technician

2 months ago

Miramar, Florida, United States Pinnacle Group Full time
Network Support Specialist
Work Location - Remote
Positions Available - 1
Hours per Day - 10
Hours per Week - 40
Employment Type - Contract to Hire

Shift Schedule
  • Scheduled to work during holidays
  • 4 days on, 3 days off rotation.
  • Operates as a 24/7 dedicated operations team, with a shift schedule of 10-hour shifts, four days a week, rotating quarterly among 1st, 2nd, and 3rd shifts based on business needs.
  • Comprehensive 4-week training program provided upon selection to ensure success in the role.
  • Ability to work night shifts for a minimum of 3 months is required.
Job Overview
  • As a Network Support Specialist within Pinnacle Group's Network Management Center (NMC), you will play a crucial role in monitoring the Mobility & IP network, ensuring uninterrupted cellular mobile services on cruise ships globally.
  • Responsibilities include maintaining the reliability and performance of the network infrastructure, which includes the Transport Network (Cisco Switching & Routing), Mobility Network (Ericsson RAN/Core devices for GSM, UMTS, LTE, and DAS), and IoT solutions for Container ships.
  • Duties encompass monitoring network activities, diagnosing and resolving issues, and providing technical support to both internal and external stakeholders.
Key Responsibilities
  • Network Monitoring
    • Utilize network monitoring tools to continuously observe network performance and identify potential issues.
    • Respond promptly to alerts and incidents, conducting initial troubleshooting to determine the root cause of network problems.
  • Issue Resolution
    • Diagnose and resolve network incidents, collaborating with cross-functional teams to implement effective solutions.
    • Document troubleshooting steps, resolutions, and maintain a comprehensive knowledge base for future reference.
  • Technical Support
    • Provide timely and effective technical support to end-users and internal teams experiencing network-related problems.
    • Communicate technical information clearly to both technical and non-technical audiences.
  • Configuration and Maintenance
    • Assist in the configuration, installation, and maintenance of network equipment, including routers, switches, and firewalls.
  • Collaboration
    • Collaborate with network engineers and other IT professionals to maintain, implement, and optimize network infrastructure.
    • Participate in cross-functional teams to implement new technologies and address evolving business requirements.
  • Documentation
    • Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting processes.
    • Contribute to the development of standard operating procedures (SOPs) to enhance network management efficiency.
  • Emergency Response
    • Act promptly during critical situations, providing support in the event of network outages or emergencies.
    • Work closely with the Network Management Center (NMC) SMEs, Lead, and Manager to escalate and coordinate responses to high-priority incidents.
Qualifications
  • Bachelor's degree in Telecommunications, Computer Science, or relevant professional experience.
  • Demonstrated expertise in IP network support and/or cellular network support, preferably in a NOC environment.
  • Proficiency in utilizing network monitoring tools and diagnostic utilities, such as Solarwinds, PRTG, Nemo Analyze, etc.
  • Exceptional troubleshooting and problem-solving skills.
  • Familiarity with Cisco switches and routers, VMware, ESXI, and other networking equipment.
  • Knowledge of cellular network infrastructure (RAN and Core) for GSM, UMTS, LTE, and 5G technologies.
  • Familiarity with IoT, RF engineering/optimization, and DAS (Distributed Antenna System) is beneficial.
  • Possession of relevant certifications (e.g., CCENT, CCNA) is advantageous.
Note : Pinnacle Group seeks dedicated and skilled professionals with a passion for maintaining robust network infrastructures.

Pay Range : $25 - $30/HR W2
Compensation will be determined by various factors, including the scope, complexity, and location of the role, as well as the candidate's skills, education, training, credentials, and experience.