Telecommunications Support Specialist
2 weeks ago
WE ARE HIRING
SSM Essential Firm is excited to announce openings for both full-time and part-time roles within our Telecommunications Support team. The Telecommunications Support Specialist will leverage their exceptional customer service and sales abilities to elevate the experience for our esteemed telecommunication partners. This role involves utilizing prior knowledge and skills to create a welcoming atmosphere for our clients, ensuring memorable interactions through personalized service.
Join our team as a Telecommunications Support Specialist and embark on a mission to provide our customers with outstanding experiences while delivering exemplary support and service.
Key Responsibilities of the Telecommunications Support Specialist:
- Develop strong connections with clients, understanding their needs and preferences to customize solutions that surpass expectations.
- Work collaboratively with various teams to address client needs and resolve issues, ensuring a smooth and positive interaction.
- As a Telecommunications Support Specialist, you will advocate for our clients' products and services while demonstrating a commitment to exceptional customer service.
- Proactively seek opportunities to enhance the client experience, upselling relevant services, and contributing ideas for process improvements and service negotiations.
- Maintain precise client records and documentation, ensuring effective communication and follow-up.
- Stay informed about industry trends, new product offerings, competitor services, and emerging technologies to provide knowledgeable recommendations and insights.
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