Restaurant General Manager

5 days ago


Miramar, Florida, United States Papa John's International , Inc. Full time

About the Role

The General Manager is a key leadership position at Papa John's International, Inc. responsible for overseeing the overall performance of a restaurant. This includes managing sales, profit, and customer satisfaction while ensuring compliance with company policies and procedures.

Key Responsibilities

  1. Customer Service and Quality
  • Ensure high-quality products are delivered to customers by building a system of quality with team members.
  • Respond promptly to customer concerns or issues and solicit feedback to improve restaurant operations.
Team Management
  • Recruit and train customer-focused team members to exceed customer expectations.
  • Establish and communicate performance expectations and conduct timely performance reviews.
Sales and Profit Management
  • Manage sales goals against budget and prior year by providing prompt and friendly customer service.
  • Develop and implement plans to resolve unfavorable trends and enhance profits.
Operations and Administration
  • Manage food, labor, and other controllable costs to stay within budget.
  • Plan and manage adequate inventory levels using the restaurant's computerized inventory system.

Requirements

  • High School diploma or GED required.
  • Serv-Safe/Local or State Food Service Certification preferred.
  • Two years restaurant management or supervision experience preferred.
  • Must have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle, and the ability to drive.
  • Skills: Cash management; planning and organization; effective communication.


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