Restaurant General Manager
5 days ago
About the Role
The General Manager is a key leadership position at Papa John's International, Inc. responsible for overseeing the overall performance of a restaurant. This includes managing sales, profit, and customer satisfaction while ensuring compliance with company policies and procedures.
Key Responsibilities
- Customer Service and Quality
- Ensure high-quality products are delivered to customers by building a system of quality with team members.
- Respond promptly to customer concerns or issues and solicit feedback to improve restaurant operations.
- Recruit and train customer-focused team members to exceed customer expectations.
- Establish and communicate performance expectations and conduct timely performance reviews.
- Manage sales goals against budget and prior year by providing prompt and friendly customer service.
- Develop and implement plans to resolve unfavorable trends and enhance profits.
- Manage food, labor, and other controllable costs to stay within budget.
- Plan and manage adequate inventory levels using the restaurant's computerized inventory system.
Requirements
- High School diploma or GED required.
- Serv-Safe/Local or State Food Service Certification preferred.
- Two years restaurant management or supervision experience preferred.
- Must have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle, and the ability to drive.
- Skills: Cash management; planning and organization; effective communication.
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