Retail Operations Associate
2 weeks ago
Position Summary
The Retail Operations Associate plays a crucial role in ensuring seamless sales transactions at the Ticket Desk and the Cornerstone Station Annual Pass Gift Shop. This position emphasizes delivering outstanding customer service that aligns with our organizational values and mission. Under the guidance of the First Impressions Senior Team Leader, the Retail Operations Associate will undertake the following responsibilities:
Key Responsibilities
- Provide exceptional customer service to both internal and external clients, reflecting the company's mission, culture, and values.
- Exemplify proper interactions with guests and team members consistently.
- Execute opening and closing procedures along with standard cashier tasks.
- Comply with company policies and procedures.
- Ensure the shop remains clean and organized.
- Assist with restocking merchandise as necessary.
- Answer phone calls professionally, taking messages and/or processing orders as required.
- Perform additional duties as assigned by management.
Qualifications
- A minimum of 1 year of prior experience in retail or a related field, with a willingness to undergo training.
- A friendly demeanor, a commitment to contributing to a cohesive team, and a desire to enhance skills.
- Ability to present a professional, engaging, and courteous image to guests and team members.
- Effective communication skills in one-on-one and small group settings, recognizing the value of feedback and input.
- Capability to read and comprehend operational documents.
- Ability to collaborate effectively with a team in a dynamic and fast-paced environment.
- Basic mathematical skills, including addition, subtraction, multiplication, and division, particularly with U.S. currency.
- Flexibility to work evenings, weekends, holidays, and special events as required.
- Regular use of hands and fingers is necessary, with the ability to lift/move up to 15 pounds. Frequent walking, stooping, kneeling, or crouching is required, along with the ability to stand for extended periods.
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