Customer Engagement Coordinator
2 weeks ago
Are You Prepared to Shape the Future of Global Logistics?
A.P. Moller - Maersk A/S stands at the forefront of integrated logistics, pioneering industry advancements for over a century. Through innovation and transformation, we are redefining the limits of what is possible and continuously establishing new benchmarks for efficiency, sustainability, and excellence.
We value diversity, collaboration, and ongoing learning, striving to ensure our organization mirrors and comprehends the customers we serve. With a workforce exceeding 100,000 across 130 nations, we unite to influence the future of global logistics.
What We Provide:
- Global Influence, Local Impact: Excel in a role with international dimensions, contributing to initiatives that shape global logistics.
- Diverse and Dynamic Environment: Become part of a team where diversity is a strength, nurturing an atmosphere rich in personal and professional development opportunities.
- Competitive Compensation: Enjoy a remuneration package that reflects your role as a leading industry figure, complemented by top-tier benefits and recognized talent development programs.
- Oversee and manage the complete shipment process.
- Collaborate with various stakeholders involved in shipment management.
- Coordinate the overall flow of an end-to-end shipment.
- Deliver value to clients through effective business solutions by utilizing sound business acumen and process insight.
- Address inquiries from shippers, clients, Key Account Managers, and other stakeholders, ensuring prompt resolution and response.
- Maintain a customer-focused approach to prevent errors and implement proactive measures.
- Identify process deviations and communicate them proactively with clients and reporting supervisors.
- Respond to all inquiries accurately and promptly, escalating issues as outlined in standard operating procedures.
- Engage in effective communication by regularly participating in conference calls with clients to facilitate seamless process flow.
- Work alongside Key Customer Managers and the commercial team to build and enhance customer relationships.
- A minimum of 2 years of experience in Logistics and Supply Chain Management operations from both origin and destination perspectives.
- Exceptional communication skills with the ability to engage confidently with stakeholders.
- Strong stakeholder management capabilities and relationship-building skills.
- A passion for driving resolutions and delivering high-quality customer service.
- A sense of urgency, ensuring issues are resolved promptly, and persistence in overcoming challenges.
A.P. Moller - Maersk A/S is dedicated to fostering a diverse and inclusive workplace, embracing various styles of thinking. We are an equal opportunity employer and welcome applicants regardless of race, color, gender, age, religion, national origin, marital status, sexual orientation, disability, or any other characteristic protected by applicable law.
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