Customer Account Manager

1 day ago

Auburn Hills, Michigan, United States Guardian Industries Full time
Job Summary

We are seeking a highly skilled Customer Account Manager to join our Supply Chain Management team at Guardian Industries in Auburn Hills, MI. As a key member of our team, you will be responsible for managing the order to fulfillment process of multiple customer accounts, ensuring timely and accurate delivery of product by developing trusted relationships with account stakeholders both internally and externally.

Key Responsibilities
  • Utilize the ERP system and Salesforce to manage customer orders and ensure seamless communication with internal and external stakeholders.
  • Review inventory reports to ensure delivery of product to customer requirements and make data-driven decisions to optimize supply chain operations.
  • Work closely with the outside sales team and customers to meet customer forecast and develop strategic plans to achieve business objectives.
  • Communicate customer and business needs effectively, ensuring that all stakeholders are aligned and working towards common goals.
  • Coordinate with the logistics team to meet customer delivery commitments and resolve any issues that may arise.
  • Partner with the outside sales team on pricing, product availability, contracts, market intelligence, and new business development to drive revenue growth and improve customer satisfaction.
  • Escalate customer quality issues to relevant stakeholders throughout the organization and work collaboratively to resolve them.
  • Proactively identify problems and apply continuous improvement processes and methodologies to provide solutions and drive business results.
Requirements
  • Customer Service experience with a proven track record of delivering excellent customer service and meeting customer expectations.
  • Experience adhering to service and delivery deadlines, with a strong focus on time management and prioritization.
  • Experience managing competing priorities in a fast-paced environment, with the ability to adapt to changing circumstances and priorities.
Preferred Qualifications
  • Bachelor's Degree or equivalent experience in Customer Service, Account Management, or Supply Chain.
  • Experience working with Salesforce and ERP systems, with a strong understanding of data analysis and reporting.
  • Advanced analytical skills, with the ability to prepare and analyze databases and spreadsheets to make business decisions and recommendations to senior leadership.
What We Offer

We offer a competitive salary range of $50,000 to $60,000 per year, as well as a comprehensive benefits package, including medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

We are an Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.

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