IAM Account Manager

1 week ago


Auburn Hills, Michigan, United States ZF Group Full time
About the Role

The IAM Account Manager will be responsible for maintaining ZF as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts. The focus is on continuously improving customer satisfaction and further enhancing the customer/supplier relationship through translation of the voice of the customer into the right customer strategy and serving as the central conduit for all customer related activities.

Key Responsibilities
  • Lead the request for quotation process for all customer requests
  • Execute sales growth strategies
  • Ensure the organization is responsive to customer needs, expectations and requests and communicate these throughout our organization
  • Strengthen the account team fulfilling all internal and external expectations
  • Maintain product development strategies in the BU's to fulfill customer and market needs
  • Initiate and implement campaigns, projects, and customer events as required
  • Support all negotiations with the customers, including contracts and promotional programs
  • Deliver premium service levels across the value chain from product development, through manufacturing, to delivery
Requirements
  • Preferred Bachelor's degree in Business, Engineering, or related field; an equivalent combination of education and experience will be considered
  • 6+ years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or Aftermarket sales
  • Commercial Vehicle experience a huge plus
  • English and Spanish language skills required
  • Proficient in Microsoft Office Suite, including Excel Outlook and Teams; Strong Excel skills required
  • Deep understanding of the assigned region and/or customers
  • Excellent presentation skills
  • Negotiation/Relationship management skills
  • Ability to travel up to 50% to 75% of the time
Why ZF?
  • A supportive collaborative team environment
  • Annual Incentive Plan
  • Paid Vacation
  • 401k Plan
  • Health Care Benefits
  • Paid Holidays
  • A strong diversity culture
  • Supportive Employee Groups and community outreach activities

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