IAM Account Manager
1 week ago
The IAM Account Manager will be responsible for maintaining ZF as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts. The focus is on continuously improving customer satisfaction and further enhancing the customer/supplier relationship through translation of the voice of the customer into the right customer strategy and serving as the central conduit for all customer related activities.
Key Responsibilities- Lead the request for quotation process for all customer requests
- Execute sales growth strategies
- Ensure the organization is responsive to customer needs, expectations and requests and communicate these throughout our organization
- Strengthen the account team fulfilling all internal and external expectations
- Maintain product development strategies in the BU's to fulfill customer and market needs
- Initiate and implement campaigns, projects, and customer events as required
- Support all negotiations with the customers, including contracts and promotional programs
- Deliver premium service levels across the value chain from product development, through manufacturing, to delivery
- Preferred Bachelor's degree in Business, Engineering, or related field; an equivalent combination of education and experience will be considered
- 6+ years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or Aftermarket sales
- Commercial Vehicle experience a huge plus
- English and Spanish language skills required
- Proficient in Microsoft Office Suite, including Excel Outlook and Teams; Strong Excel skills required
- Deep understanding of the assigned region and/or customers
- Excellent presentation skills
- Negotiation/Relationship management skills
- Ability to travel up to 50% to 75% of the time
- A supportive collaborative team environment
- Annual Incentive Plan
- Paid Vacation
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A strong diversity culture
- Supportive Employee Groups and community outreach activities
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