Service Account Manager

7 days ago


Auburn Hills, Michigan, United States ZF Full time
About the Role

ZF is a global technology company supplying systems for passenger cars, commercial vehicles, and industrial technology. We enable the next generation of mobility by providing comprehensive product and software solutions for established vehicle manufacturers and emerging transport and mobility service providers.

Job Summary

We are seeking a highly motivated and experienced Service Account Manager to join our team. As a Service Account Manager, you will be responsible for maintaining and executing the network strategy, increasing geographic coverage, and supporting and developing marketing initiatives to increase the value of the network.

Key Responsibilities
  • Maintain and execute the network strategy
  • Increase geographic coverage by extending the network to more workshops
  • Support and develop marketing initiatives to increase the value of the network
  • Collaborate with functional teams to continuously improve the value of the network
  • Organize network conferences
  • Build relationships with partners by providing excellent service and support
  • Ensure all activities are directly and/or indirectly focused on sales of products and/or services
  • Perform annual network audits to ensure network quality; identify gaps and drive corrective actions
  • Maintain customer database to enable network visibility
Requirements
  • 3+ years of experience in sales and/or customer service
  • Experience in the automotive industry
  • Experience in the commercial vehicle market preferred
  • Experience in the development of training content for program certification
  • Technical knowledge of products, systems, and diagnostic tools preferred
  • Excellent PC skills (Microsoft Office + PowerPoint)
  • Excellent communication skills: verbal, written, and presentation
  • Ability to work effectively with minimum supervision
What We Offer
  • A supportive collaborative team environment
  • Annual incentive plan
  • Paid vacation
  • 401k plan
  • Health care benefits
  • Paid holidays
  • A strong diversity culture
  • Supportive employee groups and community outreach activities


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