Senior Manager, Customer Success and Operations

6 days ago


Auburn Hills, Michigan, United States DMI (Digital Management, Inc.) Full time
About the Opportunity

DMI is seeking a Senior Manager, Customer Success and Operations to join our team. As a key member of our organization, you will be responsible for leading the delivery of strategic accounts, leveraging best practices, and fostering a high-performance culture.

Key Responsibilities
  • Serve as delivery leader for strategic accounts, focusing on managing growth and leveraging best practices.
  • Develop and implement strategies to drive growth and build a strong consulting base.
  • Establish and drive performance for a strong talent base, consulting capabilities, and delivery excellence.
  • Work closely with sales teams to identify and propose core capabilities required to deliver on customer high-priority and strategic programs.
  • Develop proposals, SOWs, and account plans to support the organization.
Requirements
  • 10-15+ years of IT consulting and professional services experience, with in-depth industry knowledge and experience in modern technology, delivery, and operational models.
  • Hands-on technical consulting and delivery experience, with marketable and competitive consulting expertise.
  • Strong track-record and history in building high-performance delivery teams.
  • Extensive experience identifying, profiling, and hiring critical talent for high-profile and critical programs/projects.
  • Strong customer relationship skills, with a proven track record in successfully building trusted relationships and strategic growth and successful outcomes for DMI customers.
About DMI

DMI is a leading global provider of digital services, working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors.

Why Join DMI?

DMI is a diverse, prosperous, and rewarding place to work. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients.



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