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On-Site Operations Coordinator

2 months ago

Queens, New York, United States Mobile Health Full time

About Mobile Health

Mobile Health is a leading provider of occupational health and employment-related screening services across the United States. With a strong presence in the market, Mobile Health delivers comprehensive services to businesses, including drug testing, physicals, respirator fit testing, hearing testing, vision screening, vaccines, and titers. Our goal is to make occupational health and employment-related screening seamless for our clients.

Location

This position is fully remote, allowing for flexibility and work-life balance. While our headquarters is located in New York City, we welcome candidates from across the country.

Overview

The Operations Coordinator plays a critical role in supporting the success of our on-site occupational health service events. Reporting to the Assistant Manager of On-Site Operations, this individual will be responsible for coordinating staff training, providing on-site support, and performing data entry, transcription, and reporting. This role requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Serve as primary contact for staff on-site, ensuring smooth event execution and resolving any issues that may arise.
  • Transcribe data in real-time and post-event into our electronic health record system.
  • Create and manage various event-related documents, including patient check-in sheets, specimen labels, and procedure records.
  • Coordinate and conduct staff and client training sessions to ensure compliance and best practices.
  • Manage technology platforms used by staff in support of the program, including communication platforms, time tracking, and training and credentialing.
  • Communicate event inventory needs and assist with shipping logistics.
  • Liaise with third-party lab partners on specimen pickup and/or shipping.
  • Resolve operational challenges as they arise, escalating when necessary.
  • Troubleshoot any IT-related issues in conjunction with our IT support team.
  • Prepare accurate reports and submit to necessary stakeholders, including test results and procedures, incentive programs, and attendance.

Requirements

  • Strong working knowledge of Microsoft Office, particularly Excel and Word, including keyboard shortcuts, mail merges, and other common editing tools.
  • Bachelor's degree preferred; relevant work experience considered.
  • 2 or more years of experience in customer service, operations, and/or logistics management.
  • Ability to work with little supervision and multi-task, often tracking multiple onsite events simultaneously.
  • Ability to work a flexible schedule occasionally outside of normal business hours.
  • Capacity to take initiative to problem-solve, course-correct, and suggest process improvements.
  • No ego approach to work; willingness to roll up sleeves and do whatever it takes to get the job done.
  • Ability to work with internal and external personnel to achieve programmatic success for our clients.
  • Keen on working in a fast-paced environment where requirements can change on a dime.
  • Logical and analytical mindset.
  • Excellent written and verbal communication skills.
  • Outstanding organizational and coordination abilities.
  • Experience in occupational health and/or primary care (not required, but a plus).

What We Offer

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(K) plans.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Flexible working arrangements.