Patient Service Coordinator
2 weeks ago
We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care.
Our multispecialty and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through our operating companies.
We're innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job DescriptionThe Patient Service Representative (PSR) is responsible for providing exceptional customer service to all incoming patients at CityMD.
This role involves registering patients, coordinating with the team, and ensuring a timely turnaround for the patient.
The PSR responds to patient questions and concerns with kindness and urgency, both on the phone and in person, and is responsible for all paperwork associated with patient registration.
Essential Functions/Responsibilities- Greet and welcome patients
- Organize and coordinate patient intake and appointments
- Accurately enter and update patient information in the system
- Assist patients with completing paperwork when necessary
- Scan, update, and file medical records
- Answer phone calls, questions, etc. in a prompt and polite manner
- Process medical insurance information, verify patient eligibility, and address patient questions about insurance
- Handle cash and co-payments accurately and responsibly
- Provide outstanding customer service to every patient
- Inform site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
- A High School Degree or GED
- A happy, welcoming, and can-do attitude with patients and coworkers
- Experience working in a high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office, or retail environment) preferred
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible and adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients, and other staff members
- Bilingual language skills required or preferred based on site location
Ability to sit and stand for periods of time. Heavy computer use required.
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors, including but not limited to, years of experience and location of position.
We highly value the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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