Senior Customer Success Manager

12 hours ago


Carson City, Nevada, United States Verint Systems Full time
About the Role

We are seeking a highly skilled Senior Customer Success Manager to join our team at Verint Systems. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.

Key Responsibilities
  • Develop and execute customer success plans to ensure customers achieve their desired outcomes.
  • Collaborate with customers to understand their business challenges and provide tailored solutions.
  • Drive product adoption and usage across customer portfolios.
  • Identify and pursue expansion opportunities to drive revenue growth.
  • Negotiate and close renewals with existing customers.
  • Manage account escalations and ensure customer satisfaction.
Requirements
  • Bachelor's degree or equivalent experience.
  • Minimum of 7-10 years of experience in a customer-facing role focused on customer success.
  • Proven ability to drive continuous value for customers and a passion for helping them succeed.
  • Strong relationship-building skills and ability to create win-win environments.
  • Detail-oriented and a strategic thinker with excellent communication skills.
Preferred Requirements
  • Prior experience in closing renewals and/or professional services opportunities.
  • Experience managing customers of various sizes and knowing how to manage them differently.
  • Experience with Totango or other success platforms.
About Verint Systems

Verint Systems is committed to maintaining a workplace free from discrimination, retaliation, and harassment. We value diversity and inclusion and are an equal opportunity employer.



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