Senior Banking Operations Manager

2 months ago


Carson City, Nevada, United States Carson Nugget Full time
Job Summary:

Under general supervision, the Senior Banking Operations Manager directs overall operations in the Guest Service Center on an assigned shift. Key responsibilities include verifying incoming and outgoing banks, completing pit fills, slot fills, and jackpots, verifying transactions greater than $1,500, troubleshooting and reconciling problems/issues, balancing the Main Bank at the end of shift, and completing required reports.

Distinguishing Characteristics:

The Senior Banking Operations Manager is distinguished from other levels of Guest Service Center staff by its signatory authority and responsibility for the Main Bank, Guest Service Center operations, and supervision of other staff.

Supervision Exercised:

The Senior Banking Operations Manager provides direction, establishes priorities, assigns tasks, coordinates work, and/or monitors the work of other personnel.

Essential Functions:
  1. Supervise overall operations in the Guest Service Center by establishing priorities, assigning, coordinating, and/or monitoring the work of Guest Service Center staff during an assigned shift, including scheduling breaks and administering corrective action, providing training, and evaluating performance to promote smooth, efficient operations and excellent guest service.
  2. Establish, maintain, evaluate, and/or revise policies and procedures to be followed by department personnel in the course of daily operations to promote operational efficiency and cost savings.
  3. Oversee the performance of staff, providing regular input regarding quality and quantity of work, and provide employees with guidance and direction to correct deficiencies and improve productivity.
  4. Receive and/or count banks (outgoing and incoming) from other departments, verify cash from count team, complete fills and credits for the pit, slots, and jackpots, and verify cashier transactions in excess of $1,500 by counting monies and chips (following established MICS and ISO procedures) to authenticate the results.
  5. Balance funds of the Main Bank at the beginning and end of assigned shift by following procedures outlined in MICS and ISO, physically counting money to complete cash drawer accounting and validate the accuracy of transactions during the shift.
  6. Count currency and coin, either manually or using count equipment, to provide an accurate valuation of monies exchanged during the shift.
  7. Ensure that audit exceptions are reviewed and resolved in a timely manner by interfacing with auditing staff to determine how the exception occurred and then working with Guest Service Center/Main Bank staff to correct the circumstances that led to the event to minimize Guest Service Center/Main Bank transaction errors.
  8. Respond to guests' questions, using procedures outlined in the Quick Reference Guide, providing information about casino gaming promotions, special events, and other programs to assist guests, advertise marketing campaigns, and encourage guest attendance and participation.


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