Vice President of Operations

2 weeks ago

Edison, New Jersey, United States FranPartners Full time

FranPartners is seeking a Vice President of Operations to lead a network of home-service franchises. In this pivotal role, you will be responsible for managing the operational framework of all franchise locations. Your key objective will be to ensure that every facet of the business, encompassing sales, operational efficiency, customer satisfaction, and financial management, aligns with the overarching goals and standards of the organization. To excel in this position, candidates should possess exceptional leadership and communication abilities, along with a comprehensive understanding of sales strategies and their execution.

Key Responsibilities: (including but not limited to)

Leadership and Team Development:

  • Deliver robust leadership and direction to the Sales Managers, cultivating a unified and motivated team atmosphere.
  • Establish clear performance expectations and objectives for each franchise, ensuring alignment with the company's strategic goals.
  • Conduct regular performance assessments and provide constructive feedback to the Sales Managers.
Sales Strategy and Growth:
  • Partner with Sales Managers to devise and execute effective sales strategies that drive revenue and broaden the customer base.
  • Evaluate sales performance metrics and pinpoint areas for enhancement, taking proactive steps to refine sales initiatives.
Operational Management:
  • Guarantee that all franchise locations comply with established operating procedures, safety measures, and quality benchmarks set by the organization.
  • Oversee the operational dynamics of each location to ensure efficiency and effectiveness in service delivery.
Customer Experience:
  • Maintain a strong emphasis on customer satisfaction and overall experience.
  • Address customer grievances or issues promptly, working towards resolutions that foster high levels of customer retention and loyalty.
Financial Oversight:
  • Collaborate with Sales Managers to develop and oversee budgets for each franchise, monitoring financial performance against established targets.
  • Implement cost-control strategies while upholding quality service standards.
  • Regularly analyze key performance indicators (KPIs) for each location, identifying trends and opportunities for improvement.
  • Prepare detailed reports on regional performance and accomplishments for ownership.
Collaboration and Communication:
  • Establish effective communication channels with ownership, Sales Managers, and corporate support staff to ensure seamless operations and alignment with company objectives.
Qualifications and Skills:
  • Bachelor's Degree in Business Administration or Management (Preferred)
  • Military Experience (Preferred)
  • Demonstrated experience in multi-location management or regional oversight roles
  • Strong leadership and team management capabilities, with the ability to inspire and motivate others
  • Excellent communication and interpersonal skills to build effective relationships
  • Solid understanding of sales and business development principles
  • Proficiency in financial management and budget oversight
  • Analytical mindset with the ability to interpret data and make informed decisions
  • Problem-solving skills with a proactive and results-driven approach
  • Willingness to travel between franchise locations as necessary.
Compensation and Benefits

$150,000-$225,000 (Competitive Base Salary + Commission)

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