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Vice President of Operations

2 months ago

Edison, New Jersey, United States FranPartners Full time
Job Overview

FranPartners is seeking a Chief Operating Officer to oversee a network of home-service franchises. In this pivotal role, you will be responsible for managing the operational functions across all franchise locations. Your main objective will be to ensure that every aspect of the business, including sales, operations, customer satisfaction, and financial management, aligns with the overarching goals and standards of the organization.

Key Responsibilities:

Leadership and Team Development:

  • Provide effective leadership and direction to the team of Sales Managers, cultivating a collaborative and motivated work environment.
  • Establish clear performance expectations and objectives for each franchise location, ensuring alignment with the company’s strategic goals.
  • Conduct regular performance assessments and offer constructive feedback to enhance team effectiveness.

Sales Strategy and Growth:

  • Work closely with Sales Managers to devise and execute robust sales strategies aimed at driving revenue and expanding the customer base.
  • Evaluate sales performance metrics to identify opportunities for improvement and implement proactive measures to enhance sales outcomes.

Operational Management:

  • Ensure compliance with standard operating procedures, safety regulations, and quality benchmarks established by the organization.
  • Oversee the operational functions of each franchise to guarantee efficiency and effectiveness in service delivery.

Customer Experience Focus:

  • Maintain a strong emphasis on customer satisfaction and overall experience.
  • Promptly address customer inquiries or issues, striving for resolutions that promote high levels of customer loyalty and retention.

Financial Oversight:

  • Collaborate with Sales Managers to develop and manage budgets for each franchise, monitoring financial performance against established targets.
  • Implement cost-control strategies while ensuring the maintenance of quality service standards.

Performance Analysis and Reporting:

  • Regularly assess key performance indicators (KPIs) for each location, identifying trends and areas for operational enhancement.
  • Prepare detailed reports on regional performance and achievements for the ownership.

Collaboration and Communication:

  • Establish effective communication channels with ownership, Sales Managers, and corporate support staff to ensure seamless operations and alignment with company objectives.

Qualifications:

  • Bachelor's Degree in Business Administration or Management (Preferred)
  • Military Experience (Preferred)
  • Demonstrated experience in managing multiple locations or regional operations
  • Strong leadership and team management capabilities, with the ability to motivate and inspire
  • Excellent communication and interpersonal skills to build effective relationships
  • Solid understanding of sales and business development principles
  • Proficient in financial management and budgeting practices
  • Analytical mindset with the ability to interpret data and make informed decisions
  • Problem-solving skills with a proactive, results-oriented approach
  • Willingness to travel as necessary.

Compensation and Benefits

$150,000-$225,000 ($120,000 Base + Commission)

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