Vice President of Operations

2 weeks ago

Edison, New Jersey, United States FranPartners Full time
Job Overview

FranPartners is seeking a Chief Operating Officer to lead a network of home-service franchises. In this pivotal role, you will be responsible for managing the operational activities across all franchise locations. Your main objective will be to ensure that every facet of the business, from sales and operations to customer satisfaction and financial management, aligns with the strategic goals of the organization.

Key Responsibilities:

Leadership and Team Development:

  • Provide effective leadership and direction to the Sales Managers, cultivating a unified and motivated team atmosphere.
  • Establish clear performance objectives and targets for each franchise, ensuring alignment with the overarching company vision.
  • Conduct regular assessments of performance and deliver constructive feedback to enhance team effectiveness.

Sales Strategy and Growth:

  • Work closely with Sales Managers to formulate and execute impactful sales strategies that drive revenue and broaden the customer base.
  • Evaluate sales performance metrics and pinpoint areas for enhancement, proactively addressing opportunities to boost sales efforts.

Operational Management:

  • Guarantee compliance with established operating procedures, safety measures, and quality benchmarks across all locations.
  • Oversee the operational processes of each franchise to ensure efficient and effective service delivery.

Customer Experience Focus:

  • Maintain a strong emphasis on customer satisfaction and overall experience.
  • Promptly address customer concerns or issues, striving for resolutions that foster high levels of customer loyalty and retention.

Financial Oversight:

  • Collaborate with Sales Managers to develop and oversee budgets for each franchise, monitoring financial performance against established targets.
  • Implement cost-control strategies while upholding quality service standards.

Performance Monitoring and Reporting:

  • Regularly review key performance indicators (KPIs) for each location, identifying trends and areas for improvement.
  • Prepare detailed reports on regional performance and achievements for ownership review.

Collaboration and Communication:

  • Foster strong communication channels with ownership, Sales Managers, and corporate support staff to ensure seamless operations and alignment with company objectives.

Qualifications:

  • Bachelor's Degree in Business Administration or Management (Preferred)
  • Military Experience (Preferred)
  • Demonstrated experience in managing multiple locations or regional operations
  • Strong leadership and team-building capabilities, with a talent for inspiring others
  • Exceptional communication and interpersonal skills to build effective relationships
  • Solid understanding of sales and business development practices
  • Proficient in financial management and budget oversight
  • Analytical mindset with the ability to interpret data for informed decision-making
  • Problem-solving abilities with a proactive, results-driven approach
  • Willingness to travel between franchise locations as necessary.

Compensation and Benefits

Salary range: $150,000-$225,000 ($120,000 Base + Commission)

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