Healthcare Customer Service Specialist

2 weeks ago

Oakland, California, United States APR Consulting Full time

APR Consulting, Inc. is seeking a dedicated Patient Services Representative.

Position Overview: This role serves as the primary point of contact for patients, ensuring a smooth registration and financial clearance process.

Key Responsibilities:

  • Welcome patients and their families, collecting and verifying essential demographic, clinical, financial, and insurance information.
  • Facilitate the registration process for patients, ensuring accurate entry of information into the patient registration systems.
  • Process signed physician orders and maintain an organized work queue.
  • Conduct insurance eligibility checks and provide financial education regarding patient accounts.
  • Calculate and communicate estimated patient liabilities, collecting payments as necessary.
  • Refer cases to financial counseling when appropriate.
  • Perform additional duties such as cashiering and managing communications.
  • Enhance the patient experience by demonstrating comprehensive knowledge of the healthcare system and available services.

Continuous Improvement:

  • Support the implementation of new programs and initiatives aimed at improving patient access processes.
  • Contribute ideas for enhancing operational efficiency within the department.

People Development:

  • Be open to learning new skills and processes, actively seeking feedback for performance improvement.

Relationship Management:

  • Foster positive relationships with team members and other departments to ensure effective communication and collaboration.

Patient Satisfaction:

  • Perform necessary tasks to maintain compliance and deliver exceptional customer service.
  • Authenticate patient identities throughout all interactions.
  • Provide guidance to patients and their families as needed.
  • Stay informed about relevant laws, regulations, and organizational policies to ensure ethical and professional conduct.

Qualifications:

High School Diploma or equivalent experience is required. Equivalent experience may be accepted in lieu of formal education.

Experience:

A minimum of one year of relevant experience in a healthcare setting is preferred.

Skills:

  • Knowledge of patient access processes and financial counseling in both acute and non-acute environments.
  • Strong time management abilities and proficiency in multiple computer systems.
  • Excellent verbal and written communication skills, with a keen attention to detail.
  • Ability to handle confidential information responsibly.

APR Consulting, Inc. is committed to providing equal employment opportunities to all qualified applicants, ensuring a diverse and inclusive workplace.

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