Customer Support Specialist

2 weeks ago

Oakland, California, United States Costa Auto Care and Tire Full time
Job Title: Customer Support Specialist / Office Coordinator

Job Type: Full-Time

Compensation: Starting at $20/hr

About Us: Costa Auto Care and Tire is a reputable establishment in the automotive service industry, dedicated to providing exceptional vehicle maintenance and repair solutions. Our commitment to outstanding customer service fosters a friendly atmosphere for both clients and staff.

Job Overview: We are in search of a motivated and passionate Customer Support Specialist / Office Coordinator to play a crucial role in enhancing customer satisfaction and assisting our service advisors with their daily responsibilities.

Key Responsibilities:Customer Support Specialist:
  • Facilitate customer satisfaction by employing retention strategies to ensure vehicles are serviced at our esteemed facility.
  • Conduct follow-up calls to customers to express gratitude for their patronage.
  • Perform daily audits of Repair Orders (RO) to guarantee precision and thoroughness.
  • Compose and dispatch personalized welcome cards to new clients.
  • Organize and maintain documentation, including RO's, invoices, and financial records.
Office Coordinator:
  • Assist service advisors in navigating their daily operations effectively.
  • Handle incoming calls, address customer inquiries, and schedule appointments (if trained).
  • Support upselling of services and products (if trained).
  • Prepare vehicle estimates and inspections for customers.
  • Process payments and ensure a positive customer experience upon departure.
  • Act as a driver for shuttle services and parts deliveries as required.
  • Conduct tours of the facility for new or prospective clients.
  • Send appointment reminders via text and follow up with customers.

Desired Qualities:
  • Enthusiastic: Infuses positivity into interactions with customers and colleagues.
  • Outgoing: Enjoys engaging with clients and team members.
  • Organized: Capable of efficiently managing multiple responsibilities.
  • Supportive: Takes pleasure in aiding others in achieving success.
  • Helpful: Demonstrates a sincere desire to assist customers and coworkers.
  • Reliable: Consistently dependable in all tasks.
  • Proactive: Actively seeks opportunities to contribute.
  • Self-motivated: Initiates tasks without needing direction.
  • Computer Savvy: Proficient in essential software and tools.
  • Clear Communicator: Exhibits pleasant and effective communication skills over the phone.

Qualifications:
  • High school diploma or equivalent.
  • Prior experience in customer service or administrative roles is preferred.
  • Strong communication and interpersonal abilities.
  • Ability to multitask and prioritize effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
  • Valid driver's license required.
  • Bilingual (English/Spanish) is advantageous.

Benefits:
  • Starting pay at $20/hr with opportunities for advancement.
  • Benefits include paid time off, healthcare, and more.
  • A supportive and friendly work environment.
  • Chances to gain insights into the automotive sector.

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