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Healthcare Customer Service Specialist

2 months ago

Oakland, California, United States IDR Healthcare Full time

IDR Healthcare is in search of a Patient Service Representative to support one of our esteemed healthcare partners. This role is ideal for individuals eager to contribute to a large organization that fosters a collaborative and growth-oriented environment.

Position Overview/Responsibilities:

  • Ensure timely completion of project requirements.
  • Document design and build decisions using designated project management tools.
  • Engage in collaborative design and build sessions with workgroups.
  • Offer insights and recommendations based on the Epic Foundation build.
  • Conduct workflow analysis, build, and documentation in partnership with both internal and external teams.

Required Skills:

  • Thorough understanding of inpatient and outpatient registration and scheduling processes, along with hospital operations and their interrelations.
  • Strong knowledge of registration and scheduling workflows and their integration with clinical practices.

Benefits:

  • Attractive compensation package.
  • Comprehensive benefits including Medical, Vision, Dental, and more.
  • Opportunity to work with a leading organization in the industry.
  • Supportive and team-focused work culture.

Why Choose IDR Healthcare?

  • Over 25 years of proven experience across four major markets.
  • Employee Stock Ownership Program.
  • Dedicated Engagement Manager focused on your success.
  • Medical, Dental, Vision, and Life Insurance coverage.
  • Recognized as a Best of Staffing Client and Talent Award winner for 11 consecutive years.

Compensation: $21/hour w2