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Healthcare Customer Service Specialist

2 months ago

Oakland, California, United States IDR Healthcare Full time

IDR Healthcare is in search of a Patient Service Representative to support one of our esteemed healthcare partners. This role offers a chance to engage with a prominent organization and contribute to a collaborative, growth-oriented environment.

Position Overview/Responsibilities for the Patient Service Representative:

  • Ensure timely completion of project requirements.
  • Document design and build decisions in designated project management tools.
  • Participate actively in design and build workgroup sessions.
  • Provide insights and recommendations based on Epic Foundation build.
  • Complete assigned application tasks aligned with the project timeline and milestones.
  • Conduct workflow analysis, build, and documentation in cooperation with both internal and external teams.

Required Skills:

  • Thorough understanding of inpatient and outpatient registration and scheduling processes, along with hospital operations and their interrelations.
  • Solid grasp of registration and scheduling workflows and their integration with clinical practices.

What We Offer:

  • Competitive salary package.
  • Comprehensive benefits including Medical, Vision, Dental, and more.
  • Opportunity to work with a leading organization in the industry.
  • A supportive and team-focused work culture.

Why Choose IDR?

  • Over 25 years of industry experience across four major markets.
  • Employee Stock Ownership Program.
  • Dedicated Engagement Manager focused on your success.
  • Comprehensive Medical, Dental, Vision, and Life Insurance.
  • Recognized as ClearlyRated's Best of Staffing Client and Talent Award winner for 11 consecutive years.

Compensation Details: $21/hour w2