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Customer Service Representative

2 months ago

Oakland, California, United States Altais, Inc. Full time
About Our Company

Altais, Inc. is a leading provider of innovative healthcare solutions, dedicated to revolutionizing the clinical support landscape for physicians, patients, and the medical community.

About Your Team

You will be part of our dynamic Care Management team, a high-performing and fast-growing group within one of the most recognized medical groups in California.

About Your Work

The Customer Service Representative role is a critical position in our organization, responsible for delivering exceptional customer experiences through effective and thorough handling of telephonic inquiries.

You will be the first point of contact for our customers, providing accurate information and resolving issues in a timely and professional manner.

Key Responsibilities
  • Answer incoming calls for customer service, referral services, and PPO claim departments.
  • Document all call information into our CRM system.
  • Coordinate with internal and external stakeholders to resolve customer inquiries and escalate issues as needed.
  • Provide education and assistance to offices on enrollment and EpicLink usage.
  • Meet established production, quality standards, and work schedule.
Requirements
  • 1+ years of customer service experience in a healthcare-related setting.
  • 1+ years of experience with ACD software, such as RingCentral.
  • 1+ year of knowledge of medical terminology, enrollment, and membership activities, as well as claims processing procedures/systems.
  • 1+ year of understanding and application of ICD-10, RVS, CPT codes, and basic medical terminology.
  • Spanish-bilingual.
Preferred Qualifications
  • 2+ years of customer service experience in a healthcare-related setting.
  • 2+ years of experience with ACD software, such as Cisco Finesse.
Our Mission and Values
  • We are passionate about improving the healthcare experience and want to be part of the Altais mission.
  • We are bold and curious, willing to take risks, try new things, and be creative.
  • We take pride in our work and are accountable for the quality of everything we do, holding ourselves and others to a high standard.
  • We are compassionate and demonstrate emotional intelligence, considering others when making decisions and always trying to do the right thing.
  • We co-create, recognizing that we can be better as a team than individuals. We work well with others, collaborating and valuing diversity of thought and perspective.
  • We build trust with our colleagues and customers by demonstrating that we value honesty and transparency.

Altais values the contribution each Team Member brings to our organization. We offer a competitive compensation package that recognizes your experience, credentials, and education, alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is competitive and may vary based on factors including the candidate's qualifications, skills, experience, and geographic location.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our CPRA Privacy Notice for California Employees and Applicants to learn how we collect and process your personal information when you apply for a role with us.

Physical Requirements: Office Environment - roles involving part to full-time schedule in an office environment. Based in our physical offices and work from home office/deskwork Activity level: Sedentary, frequency most of the workday.