Human Resources Service Center Representative
6 days ago
Job Summary
Beacon Hill is seeking a highly skilled HR Service Center Representative to join their team. As a key member of the HR department, you will play a crucial role in supporting current employees, retirees, and job candidates by addressing their HR-related inquiries.
Key Responsibilities
- Customer Interaction: Manage inbound inquiries related to payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing, and other HR topics.
- Guidance and Resolution: Apply company HR policies and technology to provide accurate guidance and resolve customer issues. Document interactions and research answers or escalate cases when necessary.
- Case Management: Track and follow up on open cases, coordinating with team leadership or other HR resources to ensure timely resolution.
- Policy Adherence: Understand and adhere to all policies and procedures to maintain consistency and quality in customer service.
Requirements
- Education: High school diploma or equivalent required; Bachelor's Degree in Human Resources or related field preferred.
- Experience: 1 year of HR or equivalent customer service experience preferred.
- Licensing/Certificates: Relevant certifications or licenses preferred.
About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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