Communication Center Associate

2 weeks ago


Madison, Wisconsin, United States UW Health Full time

Work Schedule:

80% FTE, evening shift. Weekend availability is essential. The position includes a rotation every third weekend, with a total of 4 shifts per week. Scheduled hours are from 2:45 PM to 11:15 PM, with potential variations based on departmental needs.

Join a Leading Healthcare Provider

Become part of Wisconsin's top healthcare institution and leverage your passion for assisting others by serving as the initial point of contact for new patients, referring physicians, vendors, and the community.

We are looking for a Communication Center Associate (Call Center Paging Representative) to:

  • Facilitate paging, messaging, scheduling, and appointment services for UW Health.
  • Deliver exceptional customer service to UW Health personnel, physicians, and patients.
  • Manage appointment confirmations and cancellations during evenings, weekends, and holidays for designated clinics.
  • Handle a variety of calls, including connecting callers to patient rooms, notifying on-call physicians regarding organ offers, and executing emergency protocols.

Tools and Technology You Will Use:

  • High-quality personal computer workstations.
  • Advanced telephone systems in a call center setting.
  • Specialized software applications designed for call management, message documentation, appointment scheduling, and radio paging services.

At UW Health, You Will Enjoy:

  • A comprehensive benefits package, including health and dental coverage, paid time off, and retirement plans.
  • Flexible scheduling options that promote work-life balance.
  • Access to UW Health's Wellness Options at Work, supporting employee and family well-being.
  • Tuition reimbursement eligibility after one year of employment, as UW Health is committed to your professional development.

Qualifications:

Education:

Minimum - High school diploma or equivalent.

Preferred - Associate degree in Healthcare, Information Technology, Business, or a related field.

Experience:

Preferred - At least one year of experience in a medical, call center, or customer service role.

Our Commitment to Diversity, Equity, and Inclusion:

UW Health is dedicated to fostering a diverse, equitable, inclusive, and anti-racist workplace. We are an Equal Employment Opportunity, Affirmative Action employer. Our integrity is reflected in our patient care interactions and daily practices as we embrace the unique perspectives and qualities each employee brings. Applications from individuals of diverse backgrounds, including Black, Indigenous, and People of Color (BIPOC), LGBTQ+ and non-binary identities, women, persons with disabilities, military service members, and veterans are strongly encouraged.

Administrative Facilities:

UW Health operates administrative locations throughout the region, where numerous employees provide essential support to our clinical operations. These facilities house departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll, and more.

View Full Job Description

UW Hospital and Clinics benefits



  • Madison, Wisconsin, United States UW Health Full time

    Position Overview:Join a leading healthcare institution and play a vital role in patient communication and support. We are looking for a dedicated Call Center Paging Representative to enhance our communication services.Job Details: - Full-time position, primarily during the 2nd shift. - Weekend shifts are mandatory, with a rotation every third weekend,...


  • Madison, Wisconsin, United States UW Health Full time

    Job Overview Work Schedule: This is a part-time position at 0.6 FTE. Weekend shifts are mandatory. The work schedule follows a 3-day rotation that changes weekly, with hours typically from 11:00 pm to 7:00 am. Please note that hours may fluctuate based on departmental needs. Become an Integral Part of Our Mission At UW Health, recognized as the leading...


  • Madison, Wisconsin, United States UW Health Full time

    Position Overview Work Schedule: This is a part-time role, 0.6 FTE. Weekend shifts are mandatory. The work schedule follows a rotating 3-day pattern that changes weekly. Scheduled hours are from 11:00 PM to 7:00 AM, with potential variations based on departmental needs. Be part of a remarkable organization Become an integral part of Wisconsin's leading...


  • Madison, Wisconsin, United States UW Health Full time

    Job Overview Work Schedule: This position is part-time, with a 0.6 FTE commitment. Weekend shifts are mandatory. The work schedule operates on a rotating 3-day cycle, changing weekly. Scheduled hours are from 11:00 PM to 7:00 AM, with potential variations based on departmental needs. Be part of a distinguished organization Become a vital member of...


  • Madison, Wisconsin, United States University of Wisconsin Health Full time

    Position Overview:A Communication Center Support Specialist plays a vital role in facilitating effective communication within the healthcare environment. This position is responsible for managing paging, messaging, scheduling, and appointment services for University of Wisconsin Health. Key Responsibilities:- Deliver exceptional customer service to UW Health...


  • Madison, Wisconsin, United States AEI Full time

    Affiliated Engineers, Inc. (AEI) stands as a premier, multidisciplinary consulting engineering firm, comprising a collaborative community of over 850 professionals dedicated to planning, designing, and delivering innovative and high-performance engineering solutions that positively impact society and advance human progress. Consistently recognized among the...


  • Madison, Wisconsin, United States UW Health Full time

    Job SummaryWe are seeking a skilled Call Center Representative to join our team at UW Health. As a key member of our communication center, you will be responsible for providing exceptional customer service to our staff, physicians, and patients.Key ResponsibilitiesSupport paging, messaging, and scheduling services for UW HealthProvide remarkable customer...


  • Madison, Wisconsin, United States UW Credit Union Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Expert to join our vibrant Member Solutions Center team at UW Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our rapidly growing community of 300,000+ members.Key ResponsibilitiesProvide solutions to member inquiries and...

  • Registered Nurse

    7 days ago


    Madison, Wisconsin, United States Madison Health and Rehabilitation Center Full time

    About the RoleWe are seeking a dedicated and compassionate Registered Nurse to join our team at Madison Health and Rehabilitation Center. As a Registered Nurse, you will play a vital role in providing high-quality patient care and contributing to the overall well-being of our residents.Key ResponsibilitiesAdminister medications and treatments as prescribed...


  • Madison, Wisconsin, United States UW HOSPITAL & CLINICS Full time

    Job SummaryWe are seeking a highly skilled Call Center Representative to join our team at UW Hospital & Clinics. As a Call Center Representative, you will be responsible for providing exceptional customer service to our staff, physicians, and patients.Key ResponsibilitiesSupport paging, messaging, and scheduling services for UW HealthProvide remarkable...

  • Substitute Teacher

    2 days ago


    Madison, Wisconsin, United States UNIVERSITY AVENUE DISCOVERY CENTER Full time

    Job OverviewUniversity Avenue Discovery Center is seeking a qualified Substitute Teacher to join our team. As a Substitute Teacher, you will be responsible for providing high-quality educational experiences for our preschool, 4K, and school age students.Key ResponsibilitiesAssist lead teachers in the classroom with daily activities, including lesson planning...


  • Madison, Wisconsin, United States Madison Health and Rehabilitation Center Full time

    Job Summary:Madison Health and Rehabilitation Center is seeking a skilled Licensed Practical Nurse (LPN) to join our team. As an LPN, you will play a vital role in providing high-quality care to our residents.Key Responsibilities:Administer medications and monitor vital signsProvide support and direction to nursing assistantsWork collaboratively with the...


  • Madison, Wisconsin, United States Ascension Full time

    About AscensionAscension is a leading healthcare organization that has been providing high-quality, low-cost care and services to communities since 1902. Our mission is to expand access to person-centered care and services for all.Our Commitment to CaregiversWe strive to create a supportive and inclusive environment for our caregivers, offering opportunities...


  • Madison, Wisconsin, United States University of Wisconsin Health Full time

    Position Overview:As a Healthcare Communication Specialist, you will play a vital role in supporting the paging, messaging, and scheduling systems within our organization. Key Responsibilities:- Facilitate effective communication for UW Health staff, physicians, and patients.- Manage appointment services and ensure seamless operations within the...

  • Executive Director

    2 days ago


    Madison, Wisconsin, United States Lake Caroline Owners Association Full time

    Job SummaryWe are seeking an experienced Executive Director to lead our community development efforts at Lake Caroline Owners Association. As a key member of our team, you will be responsible for overseeing business operations, implementing strategic plans, and ensuring the association's mission and vision are achieved.Key ResponsibilitiesLeadership and...


  • Madison, Wisconsin, United States Northland Full time

    Assistant Community ManagerAbout the Community: Preserve West is a vibrant 318-unit, garden-style apartment community. Residents benefit from a variety of amenities including personal climate control units, a fully-equipped fitness center available around the clock, outdoor communal spaces with grilling facilities, and a welcoming resident clubhouse.About...


  • Madison, Wisconsin, United States Hilldale Shopping Center Full time

    Join Our Team as a Sales Associate! At Hilldale Shopping Center, we are proud to offer a vibrant work environment filled with exciting opportunities. As a Sales Associate, you will play a crucial role in enhancing the shopping experience for our customers. Key Responsibilities: Deliver outstanding customer service by engaging with shoppers and addressing...


  • Madison, Wisconsin, United States Edgewood Full time

    Job SummaryThe Testing Center Coordinator is responsible for managing the day-to-day operations of the Testing Center at Edgewood College. This includes overseeing the scheduling of student appointments, consulting with faculty members, and managing requests for use of center services.Key ResponsibilitiesOperational Management: Oversee the operation of the...


  • Madison, Wisconsin, United States Goodman Community Center Full time

    Job SummaryThe Goodman Community Center is seeking a qualified Elementary Programs Instructor to join our team. As a key member of our childcare staff, you will play a vital role in providing a safe and nurturing environment for children to learn and grow.Key ResponsibilitiesDevelop and implement engaging lesson plans that promote social-emotional...

  • OR Circulator RN

    2 days ago


    Madison, Wisconsin, United States Morgan Medical Center Full time

    Job Summary:Morgan Medical Center is seeking a skilled and dedicated Registered Nurse to join our team as an Operating Room Circulator. As a key member of our surgical team, you will be responsible for ensuring the smooth operation of the OR suite, providing exceptional patient care, and collaborating with surgeons and other healthcare professionals to...