Client Services Coordinator
2 weeks ago
Position Title: Case Manager
Reports to: Director of Social Services
Employment Status: Non-Exempt (Hourly) / Full Time
POSITION SUMMARY:
The Case Manager is responsible for delivering direct case management services to clients and residents.
The key responsibilities of this role encompass, but are not limited to, the duties outlined in this description.
Additional responsibilities may be assigned by the Supervisor as needed.
CORE RESPONSIBILITIES:
The employee is expected to achieve the following core responsibilities:
- Schedule initial meetings with newly assigned clients to evaluate their basic needs and formulate a service plan.
- Conduct comprehensive psychosocial assessments to identify the unique needs of each client.
- Manage an assigned caseload of clients/residents effectively.
- Fulfill all necessary casework tasks and referrals.
- Complete all required documentation, including case management notes, referral forms, and statistical reports, in a timely manner.
- Address client incident reports and complaints as necessary.
- Participate in all mandated consumer hearings and discharges.
- Monitor client progress, prepare periodic reports for each case, and assess the effectiveness of service plans.
- Develop and implement individualized treatment plans; track progress and evaluate outcomes.
- Make referrals to appropriate resources to meet the specific needs of residents; assess eligibility for referrals or information.
- Engage in weekly supervision meetings for case and administrative guidance.
- Respond to emergencies as they occur, coordinating medical care or other necessary services.
- Attend agency or professional development seminars for continuous improvement.
- Participate in staff meetings as required.
QUALIFICATIONS:
To be successful in this role, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required:
- Minimum Required Education & Experience:
- Bachelor's Degree in Social Work or a related field
- Certification in First Aid and CPR
- Preferred Education & Experience:
- At least 2 years of relevant experience.
- Prior experience working with homeless populations, MICA, or the Veterans community is advantageous.
- Computer Skills:
- Proficient in various computer software applications (Word, Excel, PowerPoint, CARES, etc.)
- Language Skills:
- Exceptional verbal and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos; capable of writing basic correspondence; able to present information in one-on-one and small group settings to stakeholders, clients, and colleagues.
- Bilingual proficiency is preferred.
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