Client Services Manager
2 weeks ago
Client Services Manager
About You
You are a strategic brand advocate, prioritizing client partnerships above all. You excel at analyzing challenges and reconstructing them into persuasive narratives for our clients. You are a proponent of exceptional work, supporting the individuals behind that work, and ensuring a harmonious connection between innovative concepts and business objectives. We are eager to welcome you to our team as our Client Services Manager.
About Us
Madwell is a creative collective based in Brooklyn, dedicated to transforming the conventional agency framework. Our belief is that effective marketing can take many forms, and we embrace that philosophy. Established in 2010, we proudly remain rooted in the vibrant Bushwick neighborhood of Brooklyn, with an additional office in Denver. Our approach merges wild creativity with a sharp focus on outcomes, collaborating with a diverse array of clients across sectors such as beauty, telecommunications, and spirits.
Your Responsibilities
As a Client Services Manager at Madwell, you will oversee the coordination, maintenance, and growth of your assigned accounts. You will become the authority on your clients' businesses, industries, and market segments. Collaborating closely with client representatives and our internal creative and project management teams, you will evaluate, communicate, and fulfill all client requirements.
Key Responsibilities Include:
- Expertly crafting briefs, ensuring alignment with client deliverables and KPIs throughout the creative and production phases.
- Maintaining accurate and effective agency timelines.
- Overseeing the creative development process, ensuring all outputs align with brand standards and client expectations.
- Collaborating with Project Management/Production to manage client feedback efficiently while preserving the integrity of creative concepts.
- Organizing client and internal meetings with clear agendas, objectives, and goals.
- Conducting informal check-ins with clients to gauge satisfaction with services provided.
- Managing project budgets meticulously, from high-level oversight to detailed tracking.
- Offering strategic insights and reviewing creative work with the client’s objectives in mind.
- Demonstrating a solid understanding of your client’s business and actively contributing to the planning process.
- Taking ownership of daily projects, managing multiple initiatives simultaneously.
- Developing comprehensive project plans for multi-channel campaigns.
- Overseeing all aspects of production across various media (digital, social, TV, OOH, etc.).
- Mentoring and coaching junior team members.
Essential Qualifications
- Outstanding analytical, presentation, and communication abilities.
- Proven account management experience.
- Ability to cultivate and sustain strong relationships with clients and internal teams.
- Natural leadership qualities with a capacity for self-direction.
- Experience collaborating with integrated creative, production, social media, and media buying teams.
- Strong grasp of social media platforms, trends, and culture.
- Exceptional work ethic.
- Commitment to uphold high standards of compliance and ethics, ensuring all activities meet industry regulations.
- Dedication to fostering diversity and change, engaging with empathy and an open mindset.
Your Background
- 5+ years of experience in account management within a creative agency environment.
- Experience with social-first campaign initiatives.
Madwell's Core Values
- Adaptability
- Experimentation
- Independence
- People
- Diversity
- Initiative
- Partnership
- Safe Space
- Open Mindset
- Discipline of Vision
If you resonate with our values, we encourage you to explore more about us on our website.
Salary Range: $80,000 - $100,000
This role is hybrid, requiring presence in our office multiple times a week.
-
Brooklyn, New York, United States Unique Care Community Services Full timePosition OverviewThe Intake Coordinator serves as a vital link between clients, their families, and various agencies during the intake and admissions journey. This role is essential for the outreach and enrollment of clients into our services, leveraging provider partnerships and direct engagement with individuals.Key Responsibilities1. Information...
-
Client Intake Specialist for Community Services
2 weeks ago
Brooklyn, New York, United States Unique Care Community Services Full timePosition OverviewThe Intake Coordinator serves as a crucial link between clients, their families, and the agency's personnel during the intake and admissions phases. This role is essential for the initial outreach and enrollment of clients through building relationships with providers and engaging individuals directly.Key Responsibilities1. Client...
-
Client Intake Specialist for Community Services
2 weeks ago
Brooklyn, New York, United States Unique Care Community Services Full timePosition OverviewThe Intake Coordinator serves as a vital link between clients, their families, and various agency personnel during the intake and admissions journey. This role is crucial for the initial outreach and enrollment of clients, leveraging provider relationships and engaging individuals effectively.Key Responsibilities1. Information Dissemination:...
-
Client Services Manager, Experiential Events
2 weeks ago
Brooklyn, New York, United States Wasserman Media Full timeCompany OverviewWasserman operates at the forefront of sports, music, entertainment, and culture, delivering services to talent, brands, and properties on a global scale. Our brands and properties division collaborates with iconic brands and rights holders, driving business growth through comprehensive marketing strategies. We are a trusted partner to every...
-
Client Service Representative
4 days ago
Brooklyn, New York, United States Relation Insurance Inc Full timeAbout Relation Insurance Inc.We are a leading insurance company with a strong commitment to excellence and a passion for delivering innovative solutions to our clients. Our dynamic culture and collaborative environment make us a great place to work.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client...
-
Client Services Coordinator
1 week ago
Brooklyn, New York, United States Highland Park Community Development Corp Full timeJob OverviewPosition Title: Case ManagerReports to: Director of Social ServicesFLSA Status: Non-Exempt (Hourly) / Full TimePOSITION SUMMARY:The Case Manager is responsible for delivering direct case management services to clients and residents.Key Responsibilities:Schedule initial meetings with newly assigned clients to evaluate their fundamental needs and...
-
Client Services Coordinator
1 week ago
Brooklyn, New York, United States Highland Park Community Development Corp Full timeJob OverviewPosition Title: Case ManagerReports to: Director of Social ServicesFLSA Status: Non-Exempt (Hourly) / Full TimePOSITION SUMMARY:The Case Manager is responsible for delivering direct case management services to clients and residents.Key Responsibilities:Schedule initial meetings with newly assigned clients to evaluate their fundamental needs and...
-
Client Services Coordinator
2 weeks ago
Brooklyn, New York, United States Highland Park Community Development Corp Full timeJob OverviewPosition Title: Case ManagerReports to: Director of Social ServicesEmployment Status: Non-Exempt (Hourly) / Full TimePOSITION SUMMARY:The Case Manager is responsible for delivering direct case management services to clients and residents.The key responsibilities of this role encompass, but are not limited to, the duties outlined in this...
-
Client Services Coordinator
2 weeks ago
Brooklyn, New York, United States New York Psychotherapy and Counseling Center Full timeCompany Overview With a legacy of 50 years in the field, the New York Psychotherapy and Counseling Center (NYPCC) stands as a leader in mental health and wellness, dedicated to assisting children, families, and individuals facing behavioral and emotional challenges across multiple locations. NYPCC is a trailblazer in community mental health services,...
-
Client Intake Manager
2 weeks ago
Brooklyn, New York, United States BHIRED Full timeFull-Time Client Intake Manager - BHIREDBHIRED is seeking a dedicated professional to lead our client intake operations effectively. The successful candidate will be adept at managing a team of over 10 representatives, addressing urgent situations, screening potential clients, and showcasing exceptional interpersonal skills.Key Responsibilities:Supervise and...
-
Client Services Representative
5 days ago
Brooklyn, New York, United States Schneps Media Full timeJob DescriptionSales Assistants play a crucial role in the success of a company's sales efforts. To excel in this position, one must possess strong organizational skills, excellent communication skills, attention to detail, and the ability to handle multiple priorities and requests.Key Responsibilities:Collaborate with Sales Executives to effectively manage...
-
Client Services Director
6 days ago
Brooklyn, New York, United States Madwell Full timeAbout the RoleAs a key member of our team at Madwell, you will play a vital role in driving the success of our advertising campaigns. We are seeking a highly skilled and experienced Account Executive to join our team.Key ResponsibilitiesAccount Management: Ensure the account is organized and efficient, with a clear understanding of the competitive...
-
Client Relationship Manager
2 weeks ago
Brooklyn, New York, United States Ella Yelkin - State Farm Agent Full timeJoin Our Team at Ella Yelkin - State Farm AgentWe are seeking a dedicated and customer-focused individual to become a vital part of our team at Ella Yelkin - State Farm Agent. This role is centered around fostering strong relationships with clients in the community to effectively promote our diverse insurance offerings, including auto, home, and life...
-
Client Services Representative
5 days ago
Brooklyn, New York, United States Ultimate Care NY Full timeJob Description**About the Role**Ultimate Care NY is seeking a skilled Care Coordination Specialist to join our team. As a key member of our team, you will play a vital role in ensuring a seamless intake process for clients seeking home care services.Key Responsibilities:Collaborate with internal teams to facilitate a smooth intake process for...
-
Client Services Representative
5 days ago
Brooklyn, New York, United States Ultimate Care NY Full timeAbout the RoleUltimate Care NY is seeking a skilled Care Coordination Specialist to join our team.Key ResponsibilitiesCollaborate with internal teams to ensure a seamless intake process for clients seeking home care services.Conduct thorough intake assessments to determine client needs and eligibility for services.Educate and inform consumers about the range...
-
Client Services Coordinator
6 days ago
Brooklyn, New York, United States SAINT PAULS INC Full timeJob SummarySAINT PAULS INC is seeking a highly motivated and compassionate Residential Aide to join our team. As a Residential Aide, you will play a vital role in providing support and services to our clients residing in the shelter.Key ResponsibilitiesGreet new arriving clients and assist with the screening of personal property, ensuring a safe and secure...
-
Client Engagement Manager
2 weeks ago
Brooklyn, New York, United States Compass Group Careers Full timeJob OverviewPosition: Patient Experience ManagerSalary: $62,400Compensation Structure: Additional benefits availablePay Grade: 12Company Overview: Crothall Healthcare, a division of Compass Group USA, specializes in delivering high-quality support services tailored exclusively for the healthcare sector. With over 1300 service teams across 46 states, we...
-
Client Intake Specialist Bronx
2 weeks ago
Brooklyn, New York, United States Unique Care Community Services Full timeClient Intake Specialist Job OverviewPosition Summary: The Client Intake Specialist serves as a vital link between clients, families, and various agencies during the intake and admissions phases. This role is essential for initiating outreach efforts, enrolling new clients, and fostering relationships with service providers.Primary Duties:Offer comprehensive...
-
Client Intake Specialist Bronx
1 week ago
Brooklyn, New York, United States Unique Care Community Services Full timeClient Intake Specialist Job OverviewPosition Summary: The Client Intake Specialist serves as a vital link between families, individuals, and various agencies during the intake and admission phases. This role is crucial for initiating outreach efforts, enrolling clients, and fostering relationships with service providers.Core Responsibilities:Deliver...
-
Client Intake Specialist Bronx
1 week ago
Brooklyn, New York, United States Unique Care Community Services Full timeIntake Coordinator Role OverviewPosition Summary: The Intake Coordinator serves as a vital link between clients, families, and various agencies during the intake and admissions phases. This role is essential for initiating outreach efforts, enrolling clients, and fostering relationships with service providers.Core Responsibilities:Offer comprehensive...