Client Support Coordinator

2 weeks ago

Brooklyn, New York, United States Women In Need Full time

Position Title: Client Support Coordinator

Department: Social Services

Reports to: Social Service Supervisor

FLSA Status: Non-Exempt

Salary: $24.49/ hr.

Purpose of the Role:
The Client Support Coordinator is tasked with delivering case management services to individuals in transitional housing. This role involves managing a designated caseload, ensuring the effective integration of housing and employment objectives for each client, while adhering to contractual obligations with external funding sources.

Key Responsibilities:

  • Conduct a comprehensive assessment of families within 48 hours of their arrival and complete necessary documentation.
  • Facilitate referrals for urgent services as required.
  • Input intake information into the designated client management system accurately.
  • Ensure all client documentation is organized and accessible.
  • Provide orientation to clients regarding facility policies, rights, and emergency procedures.
  • Assist clients in settling into their assigned living spaces and managing household tasks.
  • Deliver thorough case management, including crisis intervention and supportive services.
  • Utilize Evidence-Based Practices (EBP) such as strength-based case management and trauma-informed care to empower clients in achieving their objectives.
  • Create an Independent Living Plan (ILP) for each client, outlining goals and tracking progress, while collaborating with various specialists.
  • Offer practical training and support to clients, enabling them to develop skills necessary for their ILP goals.
  • Ensure clients understand their responsibilities as outlined in the Client Acknowledgment Responsibility Form.
  • Maintain accurate client records in the management system.
  • Assist families in accessing income and public benefits.
  • Connect clients with appropriate medical, mental health, and community resources.
  • Monitor client progress and follow up on referrals.
  • Evaluate job readiness using standardized assessment tools.
  • Ensure compliance with regulatory requirements and collaborate with housing coordinators.
  • Participate in meetings and training sessions as directed.
  • Work flexible hours, including evenings and weekends as needed.
  • Prepare mandated reports as required.
  • Conduct inspections of client units and discuss findings with clients.
  • Perform additional duties as necessary.

Essential Functions:

  • Ability to navigate stairs within the facility.
  • Ability to accompany clients to appointments as necessary.

Qualifications:

  • Commitment to the mission and values of Women In Need.
  • Bachelor's Degree in social work or a related field preferred, or an Associate's Degree with relevant experience.
  • Familiarity with EBP methodologies preferred.
  • Understanding of entitlement systems and procedures preferred.
  • Experience working with families facing domestic violence and homelessness.
  • Proficiency in standardized assessment tools preferred.
  • Strong organizational and communication skills.
  • Ability to work collaboratively in a team setting.
  • Computer proficiency and knowledge of client management systems is advantageous.
  • Bilingual proficiency in English and Spanish is a plus.

Core Competencies:

  • Leadership: Exemplifies professionalism and adherence to policies.
  • Facilitating Change: Consistently delivers high-quality results.
  • Managing Performance: Engages respectfully with clients and colleagues.
  • Applying and Developing Expertise: Collaborates with management to set and achieve goals.
  • Communicating and Collaborating: Values diversity and maintains open communication with supervisors.

Diversity, Equity & Inclusion Commitment:
Women In Need is dedicated to fostering a diverse and inclusive workplace. We actively seek a varied applicant pool and encourage individuals from all backgrounds to apply.

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