Client Intake Specialist for Community Services
1 week ago
The Intake Coordinator serves as a vital link between clients, their families, and various agencies during the intake and admissions journey. This role is essential for the outreach and enrollment of clients into our services, leveraging provider partnerships and direct engagement with individuals.
Key Responsibilities1. Information Dissemination: Provide comprehensive information regarding the agency's mission, values, and the spectrum of services available to individuals and families seeking assistance.
2. Screening and Interviewing: Conduct and schedule initial screening interviews with families as part of the admissions protocol.
3. Marketing and Outreach: Promote agency services to potential clients through direct communication, interviews, and participation in community events, ensuring clarity about service offerings and eligibility.
4. Data Management: Enter new client information into the electronic health record (EHR) system upon receiving referrals from various sources.
5. Admissions Process Management: Oversee the admissions and discharge processes, ensuring all necessary documentation is completed and maintained accurately.
6. Referral Review: Assess incoming referrals to confirm they meet established admission criteria.
7. Intake Execution: Conduct thorough intakes and screenings, ensuring all required forms are duly completed and signed.
8. Relationship Building: Foster positive relationships with clients, businesses, and organizations, including collaboration with support coordinators and case managers.
9. Service Authorization: Create and maintain service authorizations in compliance with OPWDD CHOICES.
10. Benefits Knowledge: Maintain knowledge of Medicaid, Medicare, SNAP, and Social Security benefits, including application processes and certifications.
11. Primary Contact: Act as the main point of contact for referrals from state bodies, managing benefits and entitlements for clients receiving support.
12. Compliance and Documentation: Ensure all documentation and reports are completed as required, maintaining confidentiality and adhering to HIPAA regulations.
Minimum Qualifications:
- Associate degree required; Bachelor's degree in Social Services or related field preferred.
- At least one year of experience working with individuals with developmental disabilities.
- Strong self-management skills with the ability to multitask effectively.
- Excellent communication and customer service skills.
- Proficient in Microsoft Office and familiar with EHR systems.
- Valid driver's license and knowledge of ICD-10 codes.
- Fluency in English and Spanish is essential.
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