Client Intake Specialist for Community Services

2 weeks ago


Brooklyn, New York, United States Unique Care Community Services Full time
Position Overview

The Intake Coordinator serves as a crucial link between clients, their families, and the agency's personnel during the intake and admissions phases. This role is essential for the initial outreach and enrollment of clients through building relationships with providers and engaging individuals directly.

Key Responsibilities

1. Client Engagement: Provide comprehensive information about the agency's services to individuals and families, emphasizing the agency's mission and values, as well as the personalized nature of service delivery.

2. Screening and Interviews: Conduct and schedule interviews with families as part of the admission process, ensuring a thorough understanding of their needs.

3. Marketing Services: Promote agency services to potential clients by answering inquiries, conducting interviews, and participating in community events. Share detailed information about service offerings, eligibility, and operational hours.

4. Data Management: Enter new client information into the electronic health record (EHR) system promptly upon receiving referrals.

5. Admissions Process Oversight: Manage the admissions and discharge processes, ensuring all necessary documentation is completed and maintained accurately.

6. Referral Review: Assess incoming referrals to confirm they meet the established admission criteria.

7. Intake Procedures: Conduct intakes and screenings, ensuring all required forms are accurately completed and signed.

8. Relationship Building: Foster positive relationships with various stakeholders, including families, support coordinators, and community organizations.

9. Service Authorization Management: Create and maintain service authorizations in the relevant systems to prevent service interruptions.

10. Knowledge of Benefits: Maintain a thorough understanding of Medicaid, Medicare, SNAP, and Social Security benefits and their applications.

11. Primary Contact: Act as the main point of contact for referrals from state agencies and manage benefits for clients receiving services.

12. Compliance and Documentation: Ensure all documentation is completed accurately and in compliance with regulatory requirements, maintaining confidentiality at all times.

Qualifications
  • Associate degree required; Bachelor's degree in Social Services or related field preferred.
  • Minimum of one year of experience working with individuals with developmental disabilities.
  • Strong multitasking abilities and self-motivation.
  • Excellent communication and customer service skills.
  • Ability to work effectively under pressure.
  • Familiarity with EHR systems, particularly Therap, is advantageous.
  • Valid driver's license required.
  • Proficient in Microsoft Office Suite.
  • Fluency in English and Spanish is essential.


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